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Joined: Sep 2004
Posts: 73
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Joined: Sep 2004
Posts: 73 |
Auto Answer was checked in all the SLI stations. I am at a loss.......... Dave
Fax # 570-323-0809
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Joined: Dec 2005
Posts: 179
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Joined: Dec 2005
Posts: 179 |
What is the status on the "C" screen when the SLT is trying to answer the call?
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Joined: Aug 2006
Posts: 5
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Joined: Aug 2006
Posts: 5 |
screened transfer needs to be set to N the transfer sequence in the system is flash # ext#. You are answering the internal call portion like someone is annuncing the call then you hang up and you get the real caller.
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Joined: Dec 2001
Posts: 232
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Member
Joined: Dec 2001
Posts: 232 |
Check to see if any of the SLI extensions is in a hunt group. Then check to see if that hunt group is listed on the G-screen under auto attendant or VM group.
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Joined: Jul 2006
Posts: 50
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Joined: Jul 2006
Posts: 50 |
You stated at the beginning this is an "intermittent problem". If this doesn't happen to every call transferred to the Single Line Extension I would guess there is something wrong with the way one of the EVX Ports is programmed in the A Screen. When the call gets transferred by this port, the problem shows up. I always program the A Screen for the EVX Ports as follows:
Line Ringing Day and Night all Lines No Camp On Timer 000*10s Hunt Group 36 Page Zone 000 Ring Type 2 Hold Recall 099*10s Transfer Recall 099*10s All other Timers 000
Auto Answer Y Blk Barge Tone Y VMS/Attend Y All others N
Program 2 0300(100) and 0000(000) for all of the other keys.
Also check the G Screen. The EVX extensions should not be forwarded anywhere.
Hope this helps.
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