sundance-communications.com/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers Auto Attendant signal Issue

While I understand what you're saying Arthur unless there's a noticeable difference in voice level I doubt levels are the problem, but as you say the only way to rule it out is checking the levels. I'm more inclined to think the cable company is blocking any further TT digits from passing through after a connection. You could call the office than push a number to see if the far end hears it. If not the cable company is blocking it. Just because you hear it doesn't mean anything. How about other services that use TT signaling, like banks or menus for different services? Or is it just the remote office and TT selection to other services works fine?

Arthur,
If my flippant comment about 'baffling with brilliance' offended you, I sincerely apologize. It was meant as 'there's nothing more to say, Athur's said it all". John C.

I'm more inclined to think the cable company is blocking any further TT digits from passing through after a connection.

Well, that just doesn't make sense. There isn't any problem with calls into the NEC system from any other source- landline or cell and even with different phones on that Altigen thing. Just with those VoIP phones which indicates that's where the problem is.

:read: Now with Cox I make a selection and it is not recognized via my Altigen handsets. I've tried other providors, cell phones, another type of phone on my Altigen PBX, local carriers and they all work just fine.

Note to the OP: A "handset" is the thing that you pick up and hold to your ear and speak into. The thing that sits on your desk is a "phone". The handset is a part of the phone.

-Hal

Lightning, no problem. You should read some of the REALLY nasty stuff that I get in my private mail box.

JustBill, good idea about asking him if other end-to-end signalling works.

However, I would think that the CLEC is not blocking DTMF, for the simple reasons that (1) it would piss off subscribers, with no upside, (2) how many auto attendants are there out there that would be unavailable to this CLEC's subscribers? and (3) they would need to install, or program, notch filtering for all 8 DTMF frequencies, and that would be beyond their abilities, budget and best interest.

If and when the OP returns, let's suggest AGAIN that he employ a pro to take a 23A measuring set, dial the milliwatt, and put us all out of our misery. The suspense is killing me.

When the cable company here first started offering phone service that's exactly what they did. There was a soft setting in their switch they didn't know about. Took them a heck of a long time to figure it out. It was for toll fraud.

Hal, I thought his problem was calling out on the Altigen to the remote office NEC and I thought the Altigen end had the cable service. Maybe I'm reading it wrong.

"I recently switched a remote office from Quest to Cox cable for internet and phone service. I ported over all of the numbers with no problems, but am having a strange issue. The remote office has a small NEC phone system and my Home office has an Altigen system."

I read it as the remote office has cable service and an NEC phone system. The Altigen is at the main location.

The issue is calls originating from the remote location (Cox/NEC) are having problems with navigating around the Altigen.

The OP says that calls that originate on other providers and terminate to the Altigen are fine.

Thanks for clarifing that. I was wondering Who was on first.

What's on 2nd? :toothy: (Sorry for the detour)

Beats me. So if the OP isn't going to clarify what he is saying I'm not going to scratch my head over this any longer! Which end is the problem on?

-Hal