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Joined: Jan 2002
Posts: 462
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Joined: Jan 2002
Posts: 462 |
Repair call from customer that fax machine not working. Turns out fax was working but if you dial certain numbers you get a recording that states "That number is disconnected" doesn"t happen on all calls. Ican dial the same numbers from my cell and call goes thru. I went to d-mark and used butt set get the same recording"That number is disconnected" Call Verizon. Line test good, said its my problem. well good luck on that. Any ideas. Thanks Tony
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
all to the same exchange ?
local or LD ?
can you call the numbers in question from other lines at the customer location ?
Skip
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Serving SW and West central Fl since 1984
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Joined: Jan 2002
Posts: 462
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Joined: Jan 2002
Posts: 462 |
Different, one was an 800 one was 516 and one was203 last one was 404
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Joined: Jan 2002
Posts: 462
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Joined: Jan 2002
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Check on-hook and off-hook line voltage. should be 48-50 VDC and 5-7 VDC, respectively. Line current off-hook should be no more than 25ma.
After that, Verizon probably has a bad piece of equipment in the C O, like a DTMF receiver, or bad LD link to carrier. Who IS the LD company?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jan 2009
Posts: 854 Likes: 1
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Joined: Jan 2009
Posts: 854 Likes: 1 |
I would almost guarantee that this is an issue w/ your LD provider. We see it all the time. That is who you need to contact.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
This sometimes happens when the called telephone number is in the process of being ported to a new local service provider.
If the port is incomplete and all databases are not updated, calls would be sent to the old switch, which would return either a reorder or a recording.....because the called number is no longer there.
I Love FEATURE 00
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Joined: May 2011
Posts: 2
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Joined: May 2011
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Just curious if this has resolved itself. I experienced the same issue a handful of times & it was a result of an improper port. If it has not fixed itself now, tell the provider to refresh the port.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
"tell the provider to refresh the port" ------------------------------------------------------------------------------------------------------ AND GOOD LUCK ON THAT!! 
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jan 2002
Posts: 462
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Joined: Jan 2002
Posts: 462 |
Still working with both local and LD company. Feels like I'm playing tennis, ball keeps going back and forth Thanks Tony
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