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#488867 10/21/04 09:53 AM
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JVWay Offline OP
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HI all,

I've got a Protege 616 CTX. The manual says I can program it using #,*. But when I do this I get a Code Unavailable message.

Any suggestions on how I get into this system?

Thanks
Jerry Way

#488868 10/21/04 10:24 AM
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I see you are using #,* but you didn't say that you where using Function # *


Russ runs a local service and private tech center.

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#488869 10/21/04 10:34 AM
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JVWay Offline OP
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Sorry,
yes I was using Function, #, *.

I've tried every extension in the office. I'm thinking it's a COS problem but without the ability to get in and change the COS I'm kind of at a loss.

Thanks.

#488870 10/21/04 10:38 AM
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It's been a long time and I could be wrong but that system had numerous software levels. If memory serves, the "CTX" version could only be programmed via a laptop and sprints software which also had numerous versions. The versions before the CTX could be programmed from the phone.

------------------
What happened to the folks that tried Preperation A thru G?

#488871 10/21/04 10:50 AM
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You may be right Reb, it's been a very long time for me as well. I may have been think of the 616 not the 616CTX


Russ runs a local service and private tech center.

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#488872 10/21/04 10:52 AM
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JVWay Offline OP
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Looking at it I see that the manual does only say 616 and not 616 CTX. Guess it's off to the local dealer then.

Thanks for the help.

#488873 10/21/04 11:12 AM
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JVWay Offline OP
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One more thing.

Is it possible to get ahold of the software?

I know you've got to know the version but the installer I just spoke with said they'd just upgrade to the latest version. He said he wouldn't need to worry about the current version we are on.

Thanks

#488874 10/21/04 12:17 PM
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If he can upgrade to the latest version, he should have the proper software. Consider yourself very fortunate that you found someone who is still current with the protoge. Any software that I might still have around is at least 6-7 years old.

#488875 11/16/04 10:21 AM
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Funtion # 0 is the code


Walter

#488876 10/04/05 12:36 PM
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I recently got a Protege 616 and don't have software to program it. I recieved it free from a company that closed and would like to make use of it. I currently am able to dial out on the phone and make a call, but when a call comes in, the line shows up and when I press it I see "TRUNK 1 BUSY" and it doesn't allow me to pickup...

Any help on that issue or getting software please email me if you have ANY insight.

[email protected]

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