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Joined: Mar 2007
Posts: 10
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Joined: Mar 2007
Posts: 10 |
Can anyone out there help? I have an LTX where the Attendant phone is going off-hook,dialing other extensions all by itself. This is just too weird, I cannot figure it out,can anyone? I'm at my wit's end...............
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Joined: Jul 2004
Posts: 717 Likes: 1
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Joined: Jul 2004
Posts: 717 Likes: 1 |
It is a bug that rears it's ugly head every once an a while. If it happens again, have the customer unplug the DSS and the phone associated with the DSS, plug back in and you are good for another 6 months or so.
Walter
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Joined: Mar 2007
Posts: 10
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Joined: Mar 2007
Posts: 10 |
Walter, her's the story- the Attendant has 2 DSS units. I was told that if 1 is unplugged, ok,but yesterday was told that even w/both units unplugged the phone still acts up. I am in PA & the customer is in Conn. Any thoughts?
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Joined: Jul 2004
Posts: 717 Likes: 1
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Joined: Jul 2004
Posts: 717 Likes: 1 |
I have a dozen or so customers (out of about 300) that have this problem with the Protege. Does not happen on the CTx, but does happen on the LTX and MTX. I have tried everything possible (over 6 years ). Changed software, changed boards, used cat5 wire on the dss units ( thought on that was RFI issuse), put rfi traps on the station cords, etc.
My thoughts:
1. Have the customer F69 the phone then unplug phone and 2 dss units.
2. Have the customer power down the phone system then power up.
3. If possible, after power up and power down, have them swap the phone with another phone.
Also, make sure the phone and dss units are not near any magnetic fields ( monitor, copy machine, etc) this will cause this problem.
If you need further assistance or if you would like to talk more about this, call me
631-862-1339 ext. 222
Walter
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