sundance-communications.com/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems Executone system help!!!

Hello, I am new to the executone system and just aquired one for our NJ office. This system has been running or better yet barely runninng. I seem to be loosing ports on one of the STN cards, it use to be only 2 ports that did not work and now it seems like 4 of them are not working. is there a way to test this via a command or option on the system. I do not know what kind of executone system it is but i do know im running Eclipse 2.0 any help or advice appreciated.

You have an Executone IDS. There is no great test - either the port works or it doesn't. Sometimes reseating a card can bring a port back to life - can be done with system running. They often die in increments of 4.
Mike

Thx Mforrence. I did think about reseting the STN card but was not sure if once i reset the card will it automatically come back and have the same setting or will it be reset to defaut and i will have to reprogram the extensions? Also is there a way to busy out the card of remotely reset the card via Procomm? I have both remote and physical access to this system right now, but i just dont want to reseat the card and have it wipe out all config on it. thx

sounds like the card needs to be replaced.
i assume you tested ports at the mdf.
re-seating the card should not affect config.
i would take a fresh back-up just in case-stuff happens!

You can reset an individual port from the F screen.What do you mean by "losing ports".Ie Does the phone go dead?You can pull a station card out "hot" and reseat it.You will not lose programming doing this.

Can someone give me some direction on how to do a fresh back-up?
what i mean about loosing ports is that the port is working and the phone is workign then it just goes dead and i head noise on the line. I have reset the port in the F screen but it does not come back. I will attempt to figure out the back up on this system but its so old i dont want anything to go down b4 its replaced. I think at this time my only option is to reseat the card. Thx for letting me know that all programming stays the same.

In the backup screen i see a big Caution!!! you may destroy entire system programming in this mode!!! i hope this is only if i restore from the wrong file? i have a few options here
S= Save program memory
L= Save LCR memory
A= Save ACD memory
v= Save call accounting memory
and
R= Restore

Which one should i choose to do a back up and will i need to point the file to a specific place?

S I believe for your system programming.

LCR is your least cost routing table
ACD is your account codes database(long distance I believe)
Call accounting is all your calls and the cost and what lines, etc.

More to the point, you can remove cards from the system with it on as long as it is not the cpu card. That might cause some issues;)

The station cards and sli cards can be pulled out and reseated without losing any information, they just can't receive calls while they are out.

Personally I pull the amphenol cable before I pull the card. Gives me more room to maneuver the card, but totally up to you.

Thx to all for your information. I ran a backup using the S option and pulled out and reseated the STN card. The port i needed came back and the phone is working normally. Thx again.

ACD is Automatic Call Distribution.

You can use whatever file name ext you want, we used to use sysname.pgm for system program, sysname.acd for ACD(IF you have the Option)
systemname.lcr (again, If You have LCR)
and systemname.acc for Call Accounting,(If you have it)

Side Note: Backing up a Very Busy system during peak times can Slow down the system, also when doing a Restore, You should unplug all the amphenols. one other thing about Restoring, Slow your baud rate down to 4800.