EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2007
Posts: 62
adrianw Offline OP
Member
OP Offline
Member
Joined: Oct 2007
Posts: 62
Looking to use Monetsoftware to integrate to our Tadiran, currently we are using traditional ACD with the CCJET. They pull data every 15 seconds, as of yet they have not worked with Tadiran. They typically with other systems extract data via IP or DLL. Does anyone know if it is possible to pull the data from CCJET in real time for an application like this? Or does anyone know of a product that performs a similar function?


Adrian
Fluke 1587FC Multimeter Kit Includes FREE Products with Purchase
Joined: Sep 2004
Posts: 3,977
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,977
The CCJET pulls data from the Tadiran, are you looking to replace the CCJET with Monetsoftware?

Joined: Oct 2007
Posts: 62
adrianw Offline OP
Member
OP Offline
Member
Joined: Oct 2007
Posts: 62
No we need to keep the CCJET it is a real time viewer as well as pulls the reports. Just heard about this project last night that mgmt wants to implement. Not really sure the driving force behind this, the Jet has several reports that are generated and we have them set up print to pdf and store on a network drive currently. I believe the thought process is to have something that can trend what the call volume is and predict how many agents will be needed on Day X of week 3 based on prior calls. Other than that have never heard of an application like this, been doing phones and call center applications for 20 years. HAve you ever heard of something like this or implemented something like this?


Adrian
Joined: Sep 2004
Posts: 3,977
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,977
Nope.

Joined: Jul 2006
Posts: 728
Member
Offline
Member
Joined: Jul 2006
Posts: 728
If I am not mistaken the CCJET can show you the amount of Agents you should have for the call volumn of a particular day or maybe that was the Oaisys on Toshiba?

Joined: Oct 2007
Posts: 62
adrianw Offline OP
Member
OP Offline
Member
Joined: Oct 2007
Posts: 62
I just found out this is for a larger project, they want this data sent out in raw form as well as data from our chat system, and imaging system so that based on all 3 areas they can staff accordingly. so the question now is can we duplicate the data that is sent to the CCJET by just attaching another APDL to their server and feeding the same data to them. This company has not yet worked with Tadiran, i asked them how they integrate with TOshiba as im very familiar with Toshiba, they extract the data from Taske (Toshiba's CCJET) so can we either pull the raw data or just extract it from CCJET


Adrian
Joined: Sep 2004
Posts: 3,977
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,977
Depending on whether you are using the MAP card I think you can use iapa to stream this via IP.


Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,431
Posts639,815
Members49,470
Most Online5,661
May 23rd, 2018
Today's Birthdays
Extreme, medhat eme, Telephonyman, TonyW
Newest Members
BezLovesITAD, AndreLS, JimLafleur, EssKayKay, xmestedex
49,470 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 13
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
16 members (justbill, Yoda, JBean3329, dexman, metelcom, Curlycord, BobRobert, Skunky, NateBates, EV607797, nortelvoip, Mercenary Roadie, Daniel, RATHER BE FISHING, jeffmoss26, newtecky), 160 guests, and 91 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud