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#51026 11/06/11 07:22 AM
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My Operator Terminal is only blinking "k". I think I need to replace a card. I'm not sure which one and my phone repair tech is not answering my calls. I need, either an answer so that I can order the card or a new tech in South Florida.

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#51027 11/06/11 08:18 AM
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It Might not be broken...Try this first, with the power off, Hold down the ' G ' key and turn power back on, this will reset the opt's terminal back to Factory defaults, depending upon which port it was hooked up to, You will probably have to change 2 or 3 screens. But, see if this works first.( It can't hurt anything )


I can see the light at the end of the tunnel..

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#51028 11/06/11 05:14 PM
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K is keyboard locked. Reset Power on/off may fix can't remember but there was a key to press when power on to clear lock. If nonameyet suggestion doesn't clear let us know.

https://www.wyse.com/service/support/kbase/SEQwt.asp?Q=4

Not sure about this info


mjc
#51029 11/07/11 11:30 AM
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OK...now there is just a dash blinking on the upper left? Thank you, I feel like I'm moving forward.

#51030 11/07/11 01:15 PM
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what happens if you hit the escape key?


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
#51031 11/08/11 06:34 AM
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Nothing happens unless I hit the "Help" key, then the help menu comes up.

#51032 11/09/11 06:15 PM
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If the terminal is stuck in help menu and it is showing IDS help info you most likely will have to reset phone system to clear that. That was a old bug. If the K is gone then the keyboard is now being seen by the terminal.


mjc
#51033 11/11/11 08:22 AM
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Check the 36 pin amphenol cable and make sure it is seated properly.If using a transient surge suprresor you have 3 places to check,the backplane and the 2 connectors at the suppressor.


Moderated by  nonameyet, pvj 

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