sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems blocking switch from sending name & # to caller Id in the world

Customer has ISDN-PRIME service using Intertel-Axxess switch... his serivce is established as Non-Pub service from the teleco, SBC. He does not want his Name and # displayed to the world on Caller Id displays...according to SBC Tech Support they see that his CPE switch is set up as presentation: Allowed and sending a # that their CPE Tech preloaded that is not in customers data base of #'s,,,,this has SBC CO switch to send out name and the plant test # since can't locate that DID # in CO switch.???????????SBC Tech Support said the customers switch needs to be reset as presentation: PRIVATE OR RESTRICTED??

But the CPE TECH says this is something he can't change...I find this hard to believe??????
Can anyone give me some help in trying to help make this customer happy?By not sending out his name & # to the world since he does have NON-PUB service.

Thanks
Fran Bastian


12/22/03 Still waiting for someone to advise how the Intertel-Axxes switch provisoning,or parameters,or presentation
can be changed to:
PRIVATE OR RESTRICTED OR DO NOT SEND
INSTEAD OF ALLOWED????

Please HELP, I send my Thanks!

[This message has been edited by fran (edited December 22, 2003).]

CPE tech was correct, Telco provides all outgoing caller ID. If caller ID is showing up the SWB is sending it.

Curiosity... I do NOT know the exact answer to this question. However, I do recall a possibly related situation when Pacific Bell Mobile Services (later Pacific Bell Wireless and now Cingular) first deployed their service to the general public in 1997. Their voice mailbox access had no password (PIN). Subscriber access was accomplished by dialing the voice mail access telephone number from your PCS mobile telephone. Authentication was solely based on the Caller ID received by the voice processing system from the mobile telephone. According to my understanding, they finally had to add passwords (PINs) due to hackers using some sort of PRI line that allowed them to enter their own CID data string (i.e. the mailbox subscriber's mobile telephone number) thus gaining "authenticated" access to the hacked voice mailbox.

Based on this, would it not be possible that a similar situation could be occurring here and that it is not solely the telco determining the sent CID digit string? What do you think DnRComm?

J. Hatefi
COMTEK DataCom
Authorized COMDIAL & INTER-TEL Dealers
V: 619 266-1000

J. Hatefi
COMTEK DataCom
Authorized COMDIAL & INTER-TEL Dealers
V: 619 266-1000
I know in the programming of the Axxess that there is a place to put caller ID number under the station programming, but I have never seen this working correctly. If fact I did witness it once not allow a customer to call out using Single lines (ie faxes) because it was sending a number out instead of sending an Account code, tho it did not show up as the total phone number of 10 digits. As far as I know, Inter-Tel never did get that part of the system to work correctly, due to the fact that the teleco sends out caller ID info. Think of all the call center that could get around the no call lists with something like that working. You could read off that a telemarketing company was calling you at 11pm at night from 214-555-1234 and that number belongs to a pay phone in the bad part of town. Now I do have a customer that has his teleco sending out the number of 000-000-0000. But again that is sent from his teleco provider.

I just wanted to say that calling party number feature works fine for me.

Here is my setup.

My local phone company is Verizon. However, I have a T1 PRI line provided by AT&T.

We recieve inbound DID calls over the T1 PRI line for various extentions, both single line ports and digital sets.

Under station programing I have assigned each of those stations with a 'Calling Party Number' that matches the DID number assigned to them.

When our users call out it reports the call as coming from <Name of Business> and the number I assigned.

I wish there was a way for me to specify the Name as well, but unfortunately AT&T says they don't have the ability. And I don't know if Inter-Tel can do that either.

But the calling number part can work.

Good Luck,
Russ