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Joined: Jun 2004
Posts: 20
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Joined: Jun 2004
Posts: 20 |
We ugraded are card at the office. The version on the card is 4.4. If the version of the software is upgraded does that cause a problem wih ou PBX system? We are having bad echoing problems with out going calls.
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Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
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RIP Admin-Founder
Joined: Jun 2001
Posts: 10,631 |
It is most likly the provider, have them check the echo cancelers on the circuit. The echo will not come from the card or system.
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Joined: Jun 2004
Posts: 20
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Joined: Jun 2004
Posts: 20 |
Well the phone guy we use screwed everything up by adjusting the gain for the transmit side downto -12db. Now some of our clients can't hear us. Also voice mail boxes that we try to leave messages on can't receive the message. I did some research and found out the 550.2730 card we had could do PRI if we bought nad installed a daughter card. If our phone system has version 4.4 and the 550.2740 was updated to 5.0 or above would this cause problems with our other equipment?
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Joined: Oct 2003
Posts: 172
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Joined: Oct 2003
Posts: 172 |
the 550.2740 came out a few years ago and is backwards compatible with 4.x. There is a hardware chip, PRI Security PAL, req'd to enable PRI. This is not as clunky as the PRI Daughter board for the 550.2730. Also, the 550.2730, required a different chip set based upon the version of the Axxess. So a 3.x system had different chips than a 4.x than a 5.x system. This may be one of your problems as well.
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Joined: Aug 2001
Posts: 774
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Posts: 774 |
Can you shoot me an e-mail with those different part numbers for the different versions for T1's? Also if you have a list of different numbers for CPU chips for different versions I would also like that.
Thanks
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Joined: Jun 2004
Posts: 20
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Joined: Jun 2004
Posts: 20 |
I was wondering if anyone knows of an Inter-tel tech that would work in Phoenix, AZ on a 4.4 system with a 550.5166 VM system, CPUPCM, several other cards and the 550.2740 PRI card. Inter-Tel does not want to work on it unless it's upgraded to a 8.0 version. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/forum/mad.gif)
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Joined: Jul 2004
Posts: 8
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Dennis W -
I have a good contractor in AZ that I use as opposed to Inter-Tel.
Shoot me an e-mail and I'll give you the info...
ks
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