|
|
|
|
Joined: Jun 2004
Posts: 20
Member
|
|
Member
Joined: Jun 2004
Posts: 20 |
We have a 4.4 2740 card with PRI. Global Crossing is our T1 provider. That can't seem to get the echoing out of our line. Had Qwest adjust the line from +1db to -7.5db no help. If we upgrade to 5.2 and adjust the trunks down each to -7.5db the problem goes away. I found out a similiar company has the same setup but uses ELI and no issues. Is this possible?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2001
Posts: 774
Member
|
|
Member
Joined: Aug 2001
Posts: 774 |
Yes, very much so, even 2 T1's from the same provider can act differently.
|
|
|
|
|
Joined: Jun 2004
Posts: 20
Member
|
|
Member
Joined: Jun 2004
Posts: 20 |
SO are you saying it's on the provider side that this could be fixed or our we going to have to update the system?
|
|
|
|
|
Joined: Aug 2001
Posts: 774
Member
|
|
Member
Joined: Aug 2001
Posts: 774 |
Without being on site, I could not tell you what side the problem is on. Have your tech replace the T1 card (temp) to see if that corrects the problem. Also have him double check his programming on the T1. It could be either the Teleco or the telephone system.
|
|
|
|
|
Joined: Jun 2004
Posts: 20
Member
|
|
Member
Joined: Jun 2004
Posts: 20 |
Had Global crossing change a echo canceller. That fixed the problem for 2 days now went back to the same problem. Does anyone else have a problem with Global Crossing?
|
|
|
|
|
Joined: May 2002
Posts: 17,742 Likes: 36
Member
|
|
Member
Joined: May 2002
Posts: 17,742 Likes: 36 |
If they change echo and fixed it, sure points to them. Are you using this for dial up data?
Bill
Retired phone dude
|
|
|
|
|
Joined: Jun 2004
Posts: 20
Member
|
|
Member
Joined: Jun 2004
Posts: 20 |
Have on T1 for data and one for phone system. Using T1/E1 card (550.2740). EVerything worked for 2 days and now back to echoing. Don't really want to have to upgrade to 5.2 version. Than we can control channel settings.
|
|
|
|
|
Joined: Aug 2001
Posts: 774
Member
|
|
Member
Joined: Aug 2001
Posts: 774 |
No need to upgrade for this problem. As you stated, after they changed there part, it fixed the problem. Have them change it again. By now they should be pulling reports and should be able to see the problem.
|
|
|
|
|
Joined: Jun 2004
Posts: 20
Member
|
|
Member
Joined: Jun 2004
Posts: 20 |
Here is a problem. When someone calls a number and gets the echo or the other end can not here them, they hangup and get another trunk and the problem is gone. Is there a way I can monitor the trunks with the 4.4 software or is global crossing the only ones that can do this?
|
|
|
|
|
Joined: Aug 2001
Posts: 774
Member
|
|
Member
Joined: Aug 2001
Posts: 774 |
|
|
|
|
Forums84
Topics94,518
Posts639,974
Members49,849
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
217
guests, and
50
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
