atcomsystems.ca/forum Forums Other TDM Phone Systems XBlue Networks Telephones & Systems 45P Voicemail problem

Hi, does anyone have problems with the system thinking that the AA greeting is generating a DTMF signal and attempting to route a call even though the caller did not press any digit? (play-off). We re-record the AA greeting and used a different person it seems to work for awhile then the problem comes back. Telephone lines sound clean and quiet. It happens intermittently. I guess it could be a combo of the callers background noise and the recorded voice of the AA greeting....

Possible, annacat, but I will have to make a few assumptions here..... how long has this system been installed?

It has been in almost a year with intermittant AA/Voicemail issues. I'm not too impressed with the AA/Voicemail. (limitations, and quirky issues). Had to pull anouther site out and put in different switch due to caller id not working consistently. Sometimes the low price isn't worth the hassles....

One question....are these older units? (More than 3 years old?)

Another....grounding? Is it the same as the ground in the electric outlet?

:shrug:

Both are under a year old.
On the voicemail problem site system is grounded with ac and co surge protection, grounds are good. We went thru everything twice... If customer complains much more, we will change this out to another manufacturer system to make them happy. It's more of an annoyance to them instead of really affecting them and their callers.

On the caller id problem site, we tried changing grounds, ac source, another box, etc. It seemed as though the system was just missing getting the signal from the telco or would get partial info. We changed the settings that apply to caller id, DB levels, etc. and still had problems. We installed various other CID devices and never had a problem with them, so it was pinpointed to the system. Put in another manufacturer box and all is good. It got to the point that our customer of 10+ years was loosing faith in our recomendation and we couldn't waste any more time/money, so we installed our main brand product at a loss to us to keep them happy and save face...
I know there was another post about flaky caller id, it seemed as though we could move system to other customers, techs homes, etc. while testing and had consistent problems with 5ESS switches....

Would you forward this information to Paul Lynch? I believe he would like to see these comments and the end result.

Paul has a new software version that corrects talk off on some installations.

--Bill.

annacat - Bill is right, there is a new DSP chip that can be put into the voicemail card that will eliminate the sluggish response to DTMF Tones. The good news is, the replacement of this chip does not require any programming changes.

Just call XBLUE and they will get it shipped to you right away.

Paul

Is that the replaceable chip on the card. Older ones say F07, newer one says F07(9D77H) that fixes the problem or is it software load or something different....

Annacat - Yes you are right, the newer software is the 9D77 and should fix the problem.