web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#524191 07/15/11 09:06 AM
Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
OP Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
I had this problem for awhile, just wondering if anyone else is.
45p sets the lite on line 1 and some times line 2 will not lite. Phone works fine just the lite does not work.
Sent to King for repair but they do n't always fix the problem.
Any thoughts.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#524192 07/17/11 03:26 AM
Joined: Feb 2007
Posts: 902
Retired Moderator
*****
Offline
Retired Moderator
*****
Joined: Feb 2007
Posts: 902
There was an issue with line 1 and the blue display not working but green did. I hadn't heard of this issue on line 2. Send them back in and make a very clear not about this. I'm not sure anybody really tests anything unless you tell them what to test for.

If you can get King to repair stuff correctly you're doing better than I can. I throw away out of warranty stuff, it isn't worth the hassle.

One of the last 45Ps I got back they didn't even bother putting the screws in that holds down the motherboard, ALL of them were just laying in the cabinet. When UPS delivered the box I was wondering what it was that sounded like a coffee can full of nails. Unbelievably it's happened again. I've also received wrong power cords for the power bricks (there's a square computer type and a triangular type). One 45P came back with a voice mail card and an option card in it (not what I sent). Obviously it was a bad unit sent in and somebody just sent it to me. There where an interconnect's stickers on the cabinet and cards and both the cabinet and voice mail were bad.

I've had some conversations with XBlue about this but King is King, they probably won't change. Unless there's a simple issue with cabinets like a CO or station port I just pitch them, warranty or not.

#524193 07/17/11 05:06 AM
Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
OP Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
Preety much same here. This does not say much for XBlue. May have to rethink using 45p. X-16 does not have this problem. XBlue should be dealing with King about this problem.

#524194 09/19/11 01:50 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Had a 45P (old Abrivo) that had been badly dropped and the hookswitch was limp. Took the case apart, hookswitch seemed fine, put it all back together and it worked.

Glad I didn't send it to King. And, it was for a horrid shrew who we were very nice to, put it in nicely, and when the cordless phones were not produced as soon as we thought they would be, turned into the nastiest, most hateful bitch in the world. Finally, we did not return her calls and never did sell her a cordless.

X-Blue asked me to deal with it and I did of course, but thankfully she insisted on leaving it at a drop off point and I didn't have to see her face to face again.


THE Bracha, old blond specialist in Rube Goldberg solutions.
#524195 10/09/11 02:13 AM
Joined: Oct 2006
Posts: 248
Member
Offline
Member
Joined: Oct 2006
Posts: 248
We dropped the 45p due to the issue of msg lights giving off a buzzing sound. The x16 has been a good system though. It sounds like it is tough for Xblue to convince the makers of the system to actually fix some things. They told us that the msg light issue will not be fixed.

#524196 10/17/11 01:41 PM
Joined: Feb 2007
Posts: 902
Retired Moderator
*****
Offline
Retired Moderator
*****
Joined: Feb 2007
Posts: 902
I'm not too sure which is more unpleasant, dealing with Tecom or hitting yourself in the face with a hammer. Some things they rectify overnight, others you might as well walk outside and talk to a tree.

XBlue has done a good job for a small company. We've installed over 90 45P systems, 60 for one customer alone with voicemails, and the buzz complaint only came up once. We swapped it for an X16 and the customer was pleased.

One big plus for Tecom systems is usually if they have no problems for a month or so they'll last forever. I have a huge number of the old Vodavi DHS systems installed in very hostile locations and they flat out don't die. The 45P appears it will follow this tradition.


Moderated by  EV607797, MnDave 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,702 CTX100 install
186,791 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
0 members (), 97 guests, and 235 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5