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SLT's not ringing after "AA" #525403 01/28/10 09:57 AM
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MooreTel Online Content OP
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Because I'm using Fax Detection, I've had to enable AA & DISA. Before doing so, SLT on ext 19 would ring on incoming calls.

Since I enable Fax Detection, it doesn't. What am I missing? Client really needs this.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Re: SLT's not ringing after "AA" #525404 01/28/10 07:40 PM
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The Fax Detection is built into the AA so in order for it to work the AA has to be on and answer the call therefore phones won't ring. You can delay the AA so the phones would ring but then they may end up answering FAX calls.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built in the last 10 years don't expect it to work right.
Re: SLT's not ringing after "AA" #525405 01/28/10 07:46 PM
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MooreTel Online Content OP
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Well, she only gets about 5 or 6 faxes a week, if that, so she'll have to transfer them to fax manually. If she don't like that, she can invest in a fax switch before the system. Thanks.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: SLT's not ringing after "AA" #525406 01/28/10 08:04 PM
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How would a Fax switch help it would still answer the line and direct it to a fax so the slt would not ring unless the fax switch defaulted to phones. If that is what you want the phone to do then it will have to be added to the console group which is where the AA will default to.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built in the last 10 years don't expect it to work right.
Re: SLT's not ringing after "AA" #525407 01/29/10 05:13 AM
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MooreTel Online Content OP
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That was the answer I needed, Merritt....placing the SLT within the "Console Group"....must have worded the question wrong. I thought that I read somewhere that only system phones could be in that group as "Operators".

Otherwise, a fax switch before the system would have taken the fax out of the equation, thus when it was a phone call all phones within the Day Assignment group would then ring.

I'll be installing it today.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!

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