sundance-communications.com/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems Can't figure out Auto Attendant on Unified CM Administration 6.1

I will probably be asking a few questions the next few days until I can find some place to take some training so any help would be appreciated. I just inherited an office with the Unified CM Administration version 6.1 and there are a few issues that I would like to clean up.

Currently we have it so calling the main number has a custom greeting "You have reached us. Press 1 for this, 2 for that, etc" however one of the submenu choices does not appear to go anywhere. If the caller presses 3 for Product-X then chooses 1 for support they get the following message:

"Sorry, Example Administrator is not available. Record you message at the tone....."

I have only found old instructions for version 4.2 that says I should look under Devices -> CTI Routing Point but the next steps for the 4.2 instructions mention options that are no longer there.

What I see is the device names for what appears to be for each branch of the first level of the Auto Attendant tree (Product-X-CH, Product-Y-CH, etc) and when I click on each of the devices I see an extension number for each listed for each. When I dial each of those extensions I appear to go to that point in the menu tree, however I can't see where to configure the next level down.

I have a feeling that someone left and their phone was deactivated so I would like to route the 2nd level menu option to a new line. I just can't figure it out.

Did you get an answer for this.
I see not here but is this resolved?

Either they had the automated attendant built in IPCC (Cisco's ACD product, sold separately) or it could have been built in Cisco Unity (Cisco's voicemail product) Bottom line, you can't build the routing required for a front load attendant in just Call Manager.