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Joined: Aug 2005
Posts: 259
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Member
Joined: Aug 2005
Posts: 259 |
I have a customer that has 2 Polycom SoundStation2W -wireless conference phones.
Both phones have lost communication to the bases.
On the base the power light is on.
I have defaulted them and tried to reregister them but registration fails.
I do not know what happened to them, as why both died at the same time????? in 2 different boardrooms.
Not sure if the computer guy tried to update the firmware and caused the trouble or what?
any help would be appriciated!
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Any new wireless devices introduced at the time of failure?
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Joined: Aug 2005
Posts: 259
Member
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Member
Joined: Aug 2005
Posts: 259 |
nothing introduced new.
I took the units to my office in a whole new enviroment.
same trouble, the units can not see the base units
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Aug 2005
Posts: 259
Member
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Member
Joined: Aug 2005
Posts: 259 |
I tried to update the firmware and this did not fix it.
I called polycom, and even though the units are out of warranty, they are sending refurbished replacement units free of charge.
Tech support guy said sometimes the system upgrade will fix the trouble
He said the firware is corupted
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Joined: Dec 2001
Posts: 232
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Member
Joined: Dec 2001
Posts: 232 |
I had to remove power and disconnect the battery in the phone unit to get mine working. that was months ago, no problems yet.
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