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Joined: Nov 2003
Posts: 480
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Joined: Nov 2003
Posts: 480 |
Does anyone know how to make the voicemail act like an answering machine after the main greeting. i would like for clients to leave a message after they hear the main greeting. Thanks
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Joined: Sep 2006
Posts: 276 Likes: 1
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Joined: Sep 2006
Posts: 276 Likes: 1 |
I think you're talking about the caller not having to push a button to leave a message, but the ccrs don't seem to offer an option for time out. Maybe someone else has a work around.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The only workaround is to send the after hours calls to one phone or a virtual mailbox and let that extension mailbox play "a main greeting" then a message can be left without pushing a key. The drawback is that the caller can't dial any other extensions.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
The simplest fix is just change the ccr to say..."if you would like to leave a message in the general mailbox...press ???"
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
You could probably send the CCR No Ans Destination to a hunt group. Then program the hunt group to time out in 2 seconds and forward to an unused station that is forwarded to the voice-mail.
I like Z-man's idea the best.
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Joined: Feb 2011
Posts: 105
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Joined: Feb 2011
Posts: 105 |
I have a business that wants an auto attendant for night only, but wants the auto attendant to come on delayed after three rings so they can answer the phone in case they are still in the office after hours.
I set up an auto attendant with an automatic schedule to come on at the time the business closes and to end when the business opens. However, I was told that I cannot preset FWD Timer to VMIB 2 with the necessary seconds because it would ring the night mode during the day also.
As a work around I am thinking of supplying the business owner with the instructions on how to manually switch into day mode for after hours and back to auto mode after he/she leaves.
Was I informed correctly and/or is there a better way to go about this?
CSR
Executone of Louisiana
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Joined: Mar 2002
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Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Manual switch is the best.
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Joined: Mar 2010
Posts: 54
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Tech support said a timeout destination was on the way around R2.0, We are upto 3.5 without it yet...
Every other Vertical /Comdial voicemail has had that feature.
The Tech of Southwest Michigan Stevensville, MI 269.277.8103 How do I get the blue smoke back into the system??
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Originally posted by Vgallagher:
Tech support said a timeout destination was on the way around R2.0, We are upto 3.5 without it yet...
Every other Vertical /Comdial voicemail has had that feature. ??? The SBX does have a time-out feature.
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Joined: Feb 2011
Posts: 105
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Joined: Feb 2011
Posts: 105 |
How do I activate the time-out feature for a night only auto attendant?
CSR
Executone of Louisiana
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