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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
getting the latest update from vertical uploaded tomorrow on our problem child one will post if it works or not
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
update fixed the issues mostly, i say mostly because every single phone out of 50 but one was fixed. one kept lighting up the park and pool buttons. switched it to a different port, worked fine....caller id is passing through right now also.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Can you define what issues were fixed?
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
Caller ID only showing up on one phone was fixed for sure
As for the random lights and calls getting lost in park it's up for debate customer called and said random lights staying lit is happening again not sure if they're losing calls in park or not...sales rep is coming this week to meet and view the issues I believe
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
is that Scott Wackett? Is he coming to see you?
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Joined: Oct 2005
Posts: 51
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Vertical released 1.7 beta on v-connect. There is a document that lists the number of issues it resolves.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I just upraded last night... it managed to disable the main console... I hope it fixes the issues because I can't take anymore of "these phones piss me off" "we keep dropping calls" and "are these phones ever going to work"... its very frustrating and time consuming in a lot of lost manhours.
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Joined: Jul 2011
Posts: 317
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nope not scott our rep is s. paul.
i know what you mean it's completely frustrating when stuff doesn't work as it should and even more so when the customer starts to get ancy. mbx was not ready to be put out imo and instead of fixing basic things quickly to please it seems that they don't care too much, very frustrating.
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
vertical sent us a new mpb with the latest update on it cause they said they can't replicate it surprise. just updating as we go haha.
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Joined: Jul 2011
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