Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
MBX - ACD reporting
#528192 10/03/11 05:08 PM
Joined: Jan 2008
Posts: 9
Dmitriy Offline OP
Member
OP Offline
Member
Joined: Jan 2008
Posts: 9
Need ACD reporting software to get reports from MBX IP or at min. to be able to amke MBX output reports via TCPIP. Any suggestions?

Comdial Vertical Telephones & Equipment
Re: MBX - ACD reporting
#528193 10/03/11 05:57 PM
Joined: Jan 2005
Posts: 15,180
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Online Content
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,180
Are you saying that we have a means to do this or that you need this? Perhaps the opposite? Help us to help you. It is hard to understand what you are saying.


Ed Vaughn, MBSWWYPBX
Re: MBX - ACD reporting
#528194 10/04/11 10:21 AM
Joined: Jan 2008
Posts: 9
Dmitriy Offline OP
Member
OP Offline
Member
Joined: Jan 2008
Posts: 9
Hi Ed,

Thank you. I am looking for ways to be able to generate ACD reports from my system. For instance, to set a period of time and to see how many hours an agent was login, in DND, logged out, how many calls he was able to answer and so forth. Also, how many calls came to acd, answered, went to VM, dropped, etc.

Thank you.

Re: MBX - ACD reporting
#528195 10/04/11 02:26 PM
Joined: Jan 2008
Posts: 3,813
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,813
There is no reporting sofware for thr system as of yet. However I think Sension is working something. You might want to send them an email.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: MBX - ACD reporting
#528196 10/05/11 11:46 AM
Joined: Jan 2008
Posts: 9
Dmitriy Offline OP
Member
OP Offline
Member
Joined: Jan 2008
Posts: 9
Thank you for your suggestion. I just chatted with NT&T (Sension) and apparently they reviewed MBX and decided that it does not output the data they need for ACD - so their current software does not support it and they have no future plans, unfortunately. I will see If I can actually capture data output from MBX to check if the information I am looking for is even there, though I am not sure how to do that either at this point. Thank you again!


Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
NS1000 UM GREETINGS
by ronaldjamesh - 05/26/20 08:49 PM
SV9100 Blue
by conxtel - 05/26/20 03:35 PM
No UM audio
by ILE - 05/26/20 02:14 PM
KXTD816 ringing wrong extension
by ToshiGal75 - 05/25/20 06:02 PM
SV9100 with 10 digit DIDs on SIP
by conxtel - 05/22/20 08:58 PM
Who's Online Now
43 members (nortelvoip, Silversam, justbill, BobRobert, Yoda, Professor Shadow, hbiss, dexman, Curlycord, RATHER BE FISHING, Talbot, JBean3329, Mercenary Roadie, morephones, Touch Tone Tommy, Jeffrey Cohen, Butch Cassidy, DMontgomery, Ruben, conxtel, pdxjim911, Biztel Cuban Okie Tech, ronaldjamesh, dans, Daniel, Memphisribs, Meyery2k, newtecky, tylan, CSB, ILE, Bezzor, westerntelephone, KRRath, mike b, erniejoey, gelehu, iatech3800, Rok1215, Droptop, Arthur P. Bloom, mongo5150, vicbob), 613 guests, and 55 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums95
Topics93,721
Posts635,864
Members49,288
Most Online5,661
May 23rd, 2018
Today's Birthdays
abedalsalam, Curt Morehouse, Grayci, John G, pjnestor
Newest Members
Taulbs, nikauri, Darrel Mullins, fleming23, AKP
49287 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Bob-o 14
dexman 9
ILE 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners