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Joined: Oct 2006
Posts: 248
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Joined: Oct 2006
Posts: 248 |
Hello,
I have a customer that wants a line to ring to a phantom user, I know how to have the line ring to that mailbox. But can I create a phantom user so I dont have to use a physical port? I would like to use extension 300 if that is possible. The user would then be able to call the main number and press 9 and pick up the voicemails....
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
What system and what exactly are you trying to achieve, description is a bit here and there. You want a virtual mailbox is what I gather from it though?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
If you are asking about the SBX then what you want is possible depending on what software version you are using.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2006
Posts: 248
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Member
Joined: Oct 2006
Posts: 248 |
sorry, it is on the SBX. what is the program called to create a phantom?
Thanks
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
You simply assign the user a virtual mailbox. The SBX has to have software 3.5 in order to not use a port.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2006
Posts: 248
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Joined: Oct 2006
Posts: 248 |
I was using 3.5Ah and needed 3.5An it's odd because when you get the ksu's the cd is 3.5Ah.... anyway when I set it up for the customer I had to add an expansion cabinet so while I was doing that from 100 I just set up the virtual mailbox so when a call comes into the new line it goes straight to the virtual mailbox.
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Joined: Nov 2007
Posts: 218
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Joined: Nov 2007
Posts: 218 |
I believe there is a specific range for phantom mailboxes, did it once, cant remember the range but someone in tech support will probably know it right away.
phoneguy1
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
200-249 iirc it's in the virtual mailbox cos ^_^
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