sundance-communications.com/forum Forums Other TDM Phone Systems Vertical Telephones & Systems MBX ILP

Can it be done? I spent an hour or two looking through the manual by hand and looking through the system, don't see any mention of ILP, hot/warm line, or whatever else they decide to call it depending on the mood.
Closest thing I have is dial 9 first to last but I'm going to be annoyed if I don't have the option of ILP as a customer is looking for such a simple feature. Looked in all the CO programming, DN and attributes, station attributes, etc. Hoping it's just named something way out there and I missed it but I don't think so .

Not to sound ignorant or to insult you, but what in the heck is "ILP"?

Am I safe to assume that you mean 'incoming line preference'? I did see some of this feature addressed, but it only addresses incoming calls, recalls, forwards, etc. These options are great, but I get the impression that you're seeking a preference of incoming lines on a per-line or per-station basis (multi-tenant setups).

Hot/warm line only addresses outgoing calls from a station where 'hot' grabs an outgoing line immediately and 'warm' does so after a delay. I'm sure that you already know this after the amount of time that you've spend researching the "documentation". I did the same for the station relocation feature today, so I feel your pain.

This system is so powerful, yet so complicated only due to the fact that the documentation literally sucks.

Idle line pick, sorry I know it's called a host of different names depending on what system it is, I use that one the most though :p .

I know it was called hot/cold in the sbx so that's what I looked for first to no avail of course. Totally agree on the documentation, and there are no tech documents like there is for the sbx (ip phone programming, networking, upgrades). Not to mention now we have to call a dist who knows about 0 of the system, if I have a question I'd rather talk to Toni she knows what shes doing! Had her walk me through an IP phone and while I had it working on my own she got it 100%. Ahh the good ol' days.

Hot/Warm line is your ILP. You have to change Warm Line option to Hot in STA ATTRIB III (PGM 113). You also need to configure the Hot/Warm line destination for each station in PGM 122.

Set it to CO Group and choose which group # your lines are in. By default the system is configured to pick up the last line in a group first.

Note that users will not be able to set up any personal forwarding options (using DND/FWD button) with this configuration. For some customers we set a 1-2 second warm line timer to provide ITCM dial tone before picking up a line. It requires a little bit of training to those users who are used to picking up the handset and being connected to a line.

EDIT: Didn't read topic heading close enough, thought it said SBX. I've got the MBX notes laying around somewhere. If Ed doesn't get to you sooner, I'll provide the MBX steps that actually apply.

For The MBX you may want to try program 138 Station auto dial, it can be set for up to 16 digits, you can set it for 88 + line number 01-80 MBX100 or 001-240 MBX300, group access 801-824 or 801-872 or I guess any other feature you can access by dialing digits.

Yea SBX is simple to set up haha.

Customer settled for the dial 9 or pick a line change but I'll try the auto dial trick out next time we get an MBX order thanks. I guess that a 9 auto dial would suffice possibly if you can put that in? Never used auto dial function before.
Starting to roll these through like we have been with sbx's now and feeling more comfortable after mastering initialization :rofl: .

Tried the auto dial 9 at a different site today to see if it would work, and it does, but your user has to be conscious of what they're doing, or 911 will be dialed :p . Took it off there. Would have no problem if the stations used an extension number of 2xx so noted for future use.

Did run into problem with delay. In other words you put 9 in as autodial. Customer goes off hook, times out the system dials 9 customer gets CO dial tone. But the problelm is customer has to wait. It not the same as Partner or old Comdial where they go off hook and get CO dial tone right away. If you adjust the timer to 0 it then works but when you go to transfer a call you will get a dial tone instead of intercom dial tone. Anybody know a work around?