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#529311 10/30/08 02:36 PM
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Avalon Offline OP
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a customer said something to me today while programing their dial by name directory, for more & more people calling in to a pbx from a pda like a black berry it can't work, the blackberry doesn't have abc on key 2 so if you are calling in to a pbx from a pda there no point asking the caller to enter the first 3 digits of the persons last name..........it dosen't work anymore..........


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#529312 10/30/08 02:55 PM
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Unless I missed something the letters on the dial have nothing to do with the tones generated by the dial pad!

#529313 10/30/08 03:04 PM
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Should work if the dial will generate tone after connected, and I think most do. Let us know if we are missing something.

Mike

#529314 10/30/08 03:23 PM
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Avalon is saying that there are no letters above the number 2 key. So, the caller might not be able to figure out how to dial the name.

#529315 10/30/08 04:12 PM
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what i was trying to say was if you are driving down the NJ turnpike at 100mph and the pbx you are calling asks you to enter the first 3 letters of the persons last name, unless you have a conventional cell phone with the 3 letters on each number key, you aren't going to be able to work it out......

more & more people using blackberry's means dial by name directory asking to spell the persons name will become obsolete........


Avalon Services
New Jersey Voip Telephone systems voice & Data Cabling
www.avalonphones.com
#529316 10/30/08 05:10 PM
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If the blackberry is like the treo, you can pull up a conventional keypad on the screen and then enter the correct letters.

#529317 10/30/08 05:27 PM
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OK, I can not answer the question for a Black Berry, but I must ask my own couple of questions here.

"if you are driving down the NJ turnpike at 100mph", what the heck are you doing making a phone call any way. (OK, maybe you have a Blue Tooth and a Screen on your dash, but still.)

Also, what part of the NJ turnpike can you drive 100 MPH on any way?

The few times I have been on it, 55 was as fast as we could go.


RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
#529318 10/31/08 04:15 AM
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I have come across the problem of people trying to use their built in keyboards on their cell phones to use the Dial-By-Name. That's a fun one to figure out what's happening. Those little keys don't generate DTMF... so no... you're not going to connect.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix

#529319 10/31/08 04:36 AM
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Rather the keys have the letters or not pressing the 2 button will still send a tone representing the abc. If the person with a BB isn't smart enough to figure that out they shouldn't be using a BB.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built in the last 10 years don't expect it to work right.
#529320 10/31/08 05:17 AM
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Create a special menu branch just for BB users. Something like this, if you are using a BB press 7, then send them to an info mailbox that tells them to pull over at nearest phone booth and drop in a quarter to use a real phone to complete your call.

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