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Joined: Jul 2009
Posts: 204
Member
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Member
Joined: Jul 2009
Posts: 204 |
Out of nowhere one of our nodes main number's hunt group is busy. If you dial main number it goes to voicemail. If I dial the hunt group from another node it is busy. I've temporarily just changed the hunt group to the receptionist extension.
What would cause this?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Can you verify that the members of the hunt group are still logged in?
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Joined: Jul 2009
Posts: 204
Member
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Member
Joined: Jul 2009
Posts: 204 |
There is only 1 member and that is ext 1300. Not sure how to verify they are logged in. The phone is plugged in and active. And when I change the CRT to the ext instead of hunt group the calls are directed correctly.
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Joined: Aug 2005
Posts: 908
Member
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Member
Joined: Aug 2005
Posts: 908 |
If 1300 is a "member" then there is no log in. Members are not ACD agents. What is extension 1300? Can you call 1300?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Go into 1300's flags and verify that 'Hunt Group' is set to Replace.
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Joined: Jul 2009
Posts: 204
Member
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Member
Joined: Jul 2009
Posts: 204 |
Flags was the answer. It was set to remove, i changed it to replace and all is working again. I'm the only user that knows how to login to the system. Could this have accidentally been changed at the admin phone in that office?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Yes. Feature code 322 is Hunt Group - Remove and Feature code 324 is Hunt Group Remove/Replace.
Note: These are the default settings. Your system may be different.
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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
Two thoughts:
A station can be a member of an ACD hunt group. ACDs don't have to use Agent IDs.
Enabling the flag "Special Key Required for Feature Code Entry" will prevent issues such as this one.
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