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#532782 08/13/12 04:37 PM
Joined: Jul 2009
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Out of nowhere one of our nodes main number's hunt group is busy. If you dial main number it goes to voicemail. If I dial the hunt group from another node it is busy. I've temporarily just changed the hunt group to the receptionist extension.

What would cause this?

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reaser #532825 08/13/12 08:24 PM
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Can you verify that the members of the hunt group are still logged in?

Stix1 #532860 08/14/12 09:04 AM
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There is only 1 member and that is ext 1300. Not sure how to verify they are logged in. The phone is plugged in and active. And when I change the CRT to the ext instead of hunt group the calls are directed correctly.

reaser #532866 08/14/12 09:19 AM
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If 1300 is a "member" then there is no log in. Members are not ACD agents. What is extension 1300? Can you call 1300?

reaser #532869 08/14/12 09:28 AM
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Go into 1300's flags and verify that 'Hunt Group' is set to Replace.

reaser #532981 08/15/12 09:39 AM
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Flags was the answer. It was set to remove, i changed it to replace and all is working again. I'm the only user that knows how to login to the system. Could this have accidentally been changed at the admin phone in that office?

reaser #532987 08/15/12 10:27 AM
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Yes. Feature code 322 is Hunt Group - Remove and Feature code 324 is Hunt Group Remove/Replace.

Note: These are the default settings. Your system may be different.

reaser #533068 08/15/12 08:00 PM
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Two thoughts:

A station can be a member of an ACD hunt group. ACDs don't have to use Agent IDs.

Enabling the flag "Special Key Required for Feature Code Entry" will prevent issues such as this one.


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