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#531961 08/07/12 03:53 PM
Joined: Feb 2007
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PCGeekz Offline OP
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I'm stumped and have come here for a hopeful answer.

We have the above system and company changed hands, now I need to change the VM greeting for after hours and if the phones ring into VM. How do I change the main greeting?

The instructions I have tell me to go into TVA Maintence Console, Service settings, then auto attendant. I do not find anywhere to click for auto attendant.

I tried contacting on installer we used 2 years ago... i think he's out of business.

If anyone can help, I'd be very grateful.

Thanks

Kat

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OBT Offline
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can you leave a message at night or is it just a outgoing message with or with options like dial 1 for...

if a message can be left what mailbox do you check, if not all custom services are recorded through manager mailbox


“I have not failed. I've just found 10,000 ways that won't work.”
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PCGeekz Offline OP
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we have both a day and night message that needs to be changed. Night says something like, thank you for calling xxxxx, our office hours are.... dial 1 to leave a voice mail for kat... One says something like, thank you for calling xxxxx, all customer service people are busy at this moment, please dial 1 to leave a voice mail for kat, 2 to leave a voice mail for... Where the xxxxx is where I need to insert a new company name

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Recording Menus
1.
dial in to the Message Manager’s mailbox.
•
2.
5 to record messages.
3.
Select the desired number to record.
1 for Company Greetings.
2 for Company Name.
3 for Custom Service Menus.
4 for Voice Labels for Mailbox Groups.
5 for System Prompts.
6 for Multilingual Selection Menu.
7 for System Caller Names.
8 for On Hold Announcement Menu.
4.
For the item selected in step 3, follow these steps:
a. For Company Greetings: Enter the Company Greeting Number (1-32).
b.For the Company Name: Go to step 5.
c. For Custom Service Menus: Enter a Custom Service Number (1-100).
•
Enter [0] to record the Custom Service exit prompt.
d.
For Voice Labels: Enter a Mailbox Groups number to labelled. (The System Administrator assigns list numbers.)
e. For the Multilingual Selection Menu: Go to step 5.
f. For the On Hold Announcement Menu: Go to step 5.

5.
1 to change the message.
•
If a message has not yet been recorded, go to step 7.

6.
1 to record a message.
2 to erase the current message, then go to step 3 or 4.
7.
1 to end recording.
8.
2 to accept.



“I have not failed. I've just found 10,000 ways that won't work.”
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PCGeekz Offline OP
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I'm sorry I don't know how to do this step.

Recording Menus
1.
dial in to the Message Manager’s mailbox

How do I get here?

Please help! =(

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PCGeekz Offline OP
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WOOT WOOT

I got it, I figured it out using the gui and got the new messages recorded.

Thanks

Kat

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Note that the GUI has an extensive help section.


Moderated by  Carl Navarro, OBT 

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