sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Panasonic Telephones & Systems KX TVA 50 VM greeting

I'm stumped and have come here for a hopeful answer.

We have the above system and company changed hands, now I need to change the VM greeting for after hours and if the phones ring into VM. How do I change the main greeting?

The instructions I have tell me to go into TVA Maintence Console, Service settings, then auto attendant. I do not find anywhere to click for auto attendant.

I tried contacting on installer we used 2 years ago... i think he's out of business.

If anyone can help, I'd be very grateful.

Thanks

Kat

can you leave a message at night or is it just a outgoing message with or with options like dial 1 for...

if a message can be left what mailbox do you check, if not all custom services are recorded through manager mailbox

we have both a day and night message that needs to be changed. Night says something like, thank you for calling xxxxx, our office hours are.... dial 1 to leave a voice mail for kat... One says something like, thank you for calling xxxxx, all customer service people are busy at this moment, please dial 1 to leave a voice mail for kat, 2 to leave a voice mail for... Where the xxxxx is where I need to insert a new company name

Recording Menus
1.
dial in to the Message Manager’s mailbox.
•
2.
5 to record messages.
3.
Select the desired number to record.
1 for Company Greetings.
2 for Company Name.
3 for Custom Service Menus.
4 for Voice Labels for Mailbox Groups.
5 for System Prompts.
6 for Multilingual Selection Menu.
7 for System Caller Names.
8 for On Hold Announcement Menu.
4.
For the item selected in step 3, follow these steps:
a. For Company Greetings: Enter the Company Greeting Number (1-32).
b.For the Company Name: Go to step 5.
c. For Custom Service Menus: Enter a Custom Service Number (1-100).
•
Enter [0] to record the Custom Service exit prompt.
d.
For Voice Labels: Enter a Mailbox Groups number to labelled. (The System Administrator assigns list numbers.)
e. For the Multilingual Selection Menu: Go to step 5.
f. For the On Hold Announcement Menu: Go to step 5.

5.
1 to change the message.
•
If a message has not yet been recorded, go to step 7.

6.
1 to record a message.
2 to erase the current message, then go to step 3 or 4.
7.
1 to end recording.
8.
2 to accept.

I'm sorry I don't know how to do this step.

Recording Menus
1.
dial in to the Message Manager’s mailbox

How do I get here?

Please help! =(

WOOT WOOT

I got it, I figured it out using the gui and got the new messages recorded.

Thanks

Kat

Note that the GUI has an extensive help section.