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Joined: Oct 2004
Posts: 100
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Member
Joined: Oct 2004
Posts: 100 |
With DND off it wont even play the greeting.
Something else must be wrong on top of that
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,722 Likes: 7 |
DND must be off if you want to use tokens.
If DND is off and greeting doesn't play, then something else is wrong.
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Joined: Oct 2004
Posts: 100
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Joined: Oct 2004
Posts: 100 |
ok so i will put some more information about the numbers and hopefully some one will catch whats wrong.
The DID is a phantom, with scf 1 to voice mail going to its own vm box and owned by a station in our department.
In its vm settings it is on dnd, and transfers properly to the 6 menu options.
opt 1 is a phantom owned by the same station as the above mentioned DID, has its own mailbox and also set for scf 1 for voice mail. it was set for DND to get the greeting to work but is now off. i have it set to not to store messages under use mode and have the token set as mentioned in previous post to M(G1,2,20) I have it on COS 996 that is required to have voice mail work
Nothing is selected in Auto Attendant
The only other item i changed in the mailbox was to have opt 9 in the menu to transfer back to the DID line.
And I guess if you want to get technical, I didn't have DND turned on,I did #6012 xxxx# XXXX
Small x is the phantom ext # and X is the pilot for the VM system.
Hopefully this helps
thanks for all the reply's so far
Last edited by kfrederick; 08/14/12 05:58 PM.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
You should chain to the mailbox and not transfer to a PhDN that forwards to the mailbox if that's what you're doing.
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Joined: Oct 2004
Posts: 100
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Joined: Oct 2004
Posts: 100 |
YOU ARE THE MAN Phonemeister!!! Thank you... its working as i want it to now!
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