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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
Have a cust. that wants to CFE his DID. Here is how it has been setup by another tech. DID comes in and rings a PHDN(594) on 2 phones. (401&402) 401 is the owner of the PHDN. There have been 2 buttons setup, one for the #60119number# and one to cancel #6051. Problem is after seting Call FWD EXT. I call the DID and it just rings his DN-401. Any ideas? Or another way to get this done.
Thanks,
Tracy
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Joined: Jun 2005
Posts: 2,724 Likes: 7
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Joined: Jun 2005
Posts: 2,724 Likes: 7 |
If the user is call forwarding to the same number, a CF-All key would be better. The user can toggle it like a DND key.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
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You must first press the PhDN button on ext.401 and then press the #60119number# button.
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
"You must first press the PhDN button on ext.401 and then press the #60119number# button. "
Yes this is how they are doing it. PHDN first then the CF button. Just rings the 401 DN, but the display says call forward external
Last edited by goldenhtr; 08/15/12 11:31 PM.
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Joined: Jun 2005
Posts: 2,724 Likes: 7
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Joined: Jun 2005
Posts: 2,724 Likes: 7 |
So if you call the DID without call forwarding, it rings the Phantom (594), but when you set the CF-External it rings to the primary DN 401?
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Joined: Feb 2010
Posts: 163
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Joined: Feb 2010
Posts: 163 |
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