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Joined: Sep 2006
Posts: 276 Likes: 1
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Joined: Sep 2006
Posts: 276 Likes: 1 |
Just wondering if anyone else has had any issue with the switch hooks on the 24 button SBX phones. I have two from one site. They work OK, but every now and then they act like the spring gets tired on the way up. Customer complains about not connecting with callers, can't hear and etc. Found the problem just by pushing the plunger down about four times in a row. At least it's not like the old STS phones with the broken switch hooks. lol
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Yep ...seen it also. Must be a bad run of sets.
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Joined: Nov 2010
Posts: 144
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Joined: Nov 2010
Posts: 144 |
I am hoping that this is just a bad batch and not the main weakness of the sbx phone sets. I have encountered several issues concerning this though I haven't tried pressing the plunger 4 times in a row. By the way, we sent 3 phones that were purchased/installed way back 2010 with related problems like disconnecting lines and Aztec says they all repaired or replaced the plungers. Thanks. sonny
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Joined: Sep 2006
Posts: 276 Likes: 1
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Joined: Sep 2006
Posts: 276 Likes: 1 |
These were installed March 2012. The phones with the problem are the ones that answer the majority of the calls. Busy location. Twenty phones. No one else is complaining.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Been installing SBXs since day 1....didn't see this issue until about 6 months ago. Most of them can be temporarily fixed by pushing the hookswitch down and let it fly back up full force. Its only a temp fix and affects very few sets that we have seen...Less than 10 out ~ 350 sets.
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Joined: Jul 2011
Posts: 317
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Joined: Jul 2011
Posts: 317 |
Yup had this happen a few months ago with maybe 3 phones out of over 500. Just switch the phone and send the other back for warranty.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I replaced one last week with the same problem.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2006
Posts: 276 Likes: 1
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Joined: Sep 2006
Posts: 276 Likes: 1 |
dtcd21 "Yup had this happen a few months ago with maybe 3 phones out of over 500."
Dude, that's a lot of phones. Wish I had the mark up! lol
tk
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Bump...we are seeing a lot more. Anyone else?
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Hey Dave. Yes I am. Also starting to see it on the 700 series as well. Its a pain
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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