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Joined: Nov 2008
Posts: 52
Member
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Member
Joined: Nov 2008
Posts: 52 |
Morning All
Have a TDE100 v5 w/ a TVA200 v3.11 set up as a call center. Using DISA message for the que messages.
We want to give a person in que an "out" option to leave a msg for callback.
I can get it as far as the mailbox for the ICD group number but no further. Would like to get it to an individual mailbox, no the ICD group box.
Have set the ICD box to go to CCR instead of the leave message prompt, using a wireless extension w/ CFAC to vm but it still stops at the ICD box.
Thanks in advance for your help. Edward
Edward
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
if you dil the line to a wireless extension and fwd that extension to the icd group, if the press 1 to leave a message is set to vm, it will go to wireless extension mailbox
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Aug 2004
Posts: 1,745 Likes: 49
Admin
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Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
Create an "Extension Group" in the voicemail that includes the extension for the individual mailbox and the ICD group DN. Point that users mailbox to the extension group DN instead of their actual DN.
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