|
|
|
|
Joined: Mar 2012
Posts: 36
Member
|
|
Member
Joined: Mar 2012
Posts: 36 |
I am trying to connect to a Stratagy IVP8-R1 using the Stratagy Voicemail Manager and a DB9 null modem cable. I purchased two different DB9 female to female cables and no matter which one I use I get the "handshake failed. wrong baud rate or *****" error message. Could it be the cable I am using? When i connect to the LMVU using the proper connector it works however I have not been able to connect to any other voicemail card using either cable. Are there any setting inside the comp that need to be changed??
Talk Communications INC.
631-698-TALK
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2012
Posts: 122
Member
|
|
Member
Joined: Aug 2012
Posts: 122 |
What baud rate are you using? should be 9600 by default.
|
|
|
|
|
Joined: Mar 2012
Posts: 36
Member
|
|
Member
Joined: Mar 2012
Posts: 36 |
I have tried changing them as well as the port in voicemail to no avail.
Talk Communications INC.
631-698-TALK
|
|
|
|
|
Joined: Aug 2004
Posts: 1,745 Likes: 49
Admin
|
|
Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
I've heard that the Stratagy requires a special cable with a couple of the pins bridged together - you should be able to find the pinout in the manual.
We have some custom built cables that we always use, so I'm not sure about a normal null-modem cable.
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
|
Joined: Feb 2005
Posts: 1,037
Member
|
|
Member
Joined: Feb 2005
Posts: 1,037 |
Are you connecting via a laptop?
or are both ends of your cable Db9?
Are you connecting to the correct Db9 on the Stratagy VM--> Port 1?
Are the Communication parameters correctly set on the Stratagy software and the com port of the PC/Laptop?
And finally are you sure your using the correct version of Statagy Admin software for your IVP8?
|
|
|
|
|
Joined: Aug 2012
Posts: 122
Member
|
|
Member
Joined: Aug 2012
Posts: 122 |
Stratagy IVP8-R1 should work with a null modem cable, but the baud rate on the admin program is 9600 and the ports are reversed on the voice mail.
|
|
|
|
|
Joined: Mar 2012
Posts: 36
Member
|
|
Member
Joined: Mar 2012
Posts: 36 |
I am using a laptop
both ends are DB9 it is a null modem cable
I have tried both ports using all parameters in the Stratagy Admin program. It is the newest version of the software as per my vendor's website.
Anyone out there know a place that sells the exact cable I need?
Talk Communications INC.
631-698-TALK
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Connect using the modem and check the serial port parameters once you're in.
|
|
|
|
|
Joined: Mar 2012
Posts: 36
Member
|
|
Member
Joined: Mar 2012
Posts: 36 |
I will try that and I also ordered a new cable. This was a voicemail I purchased from my vendor which was reset back to factory settings.
Talk Communications INC.
631-698-TALK
|
|
|
|
|
Joined: Aug 2012
Posts: 122
Member
|
|
Member
Joined: Aug 2012
Posts: 122 |
The Stratagy adminU pgm works best for all IVP8's.
|
|
|
|
Forums84
Topics94,516
Posts639,970
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BobRobert),
106
guests, and
32
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
