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Joined: Feb 2006
Posts: 54
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Joined: Feb 2006
Posts: 54 |
I have been asked by my customer to set up a STAR program to use with holidays. It is on a 5000 ver 5.0. I know how to do the basic holidays and make it go into night or day. These use applications. My question is: how can I get it to go to a CRA at night and on holidays, but direct ring to a phone set during the day. They also want to be able to have a message come on if they have a meeting during the day with no phones ringing in(fwding the ringing phone to a CRA). That will have a message about the meeting. Any ideas???
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Since the STAR routing destination has to be an application, point it to a CRA that times out to the extension for live answer.
For meetings, use a DND forwarding path to voice mail or manually forward that station to a CRA that times out a mailbox. I’m really liking the configuration assistant feature for forwarding; maybe that’s an option.
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Joined: Feb 2006
Posts: 54
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Joined: Feb 2006
Posts: 54 |
Thanks. Will this also pass caller ID info?
How can i also use call routing tables with STAR programming?
Last edited by gawalter; 09/18/12 08:10 AM.
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
It should. Make sure that Expanded CO Call Information on Displays and Outside Party Call Information Has Priority station flags are enabled.
Point the Call Routing Table directly to the STAR.
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