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Joined: Sep 2012
Posts: 10
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Joined: Sep 2012
Posts: 10 |
I have a question about connecting a dedicated fax line to a fax machine. I protect all lines with line protectors. However for some reason when I connect a line protector the fax can make out going calls but cant receive calls. Why is that? Do I neeed to use a differnt size protector?
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
what are you using for a "line protector " we run fax's through surge protection all the time with no issues
Skip
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Serving SW and West central Fl since 1984
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Joined: Sep 2012
Posts: 10
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Posts: 10 |
We use the DITEK line protectors for the 66 blocks.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
have you contacted Ditek to see that they say ?
I would
Skip
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Serving SW and West central Fl since 1984
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Joined: Sep 2012
Posts: 10
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Joined: Sep 2012
Posts: 10 |
No not yet. That was my next step. Just wanted to see if anyone knew the problem. Thinking I am using the wrong size protector or something. Thanks for the input.
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Joined: Oct 2005
Posts: 612 Likes: 1
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Joined: Oct 2005
Posts: 612 Likes: 1 |
Sounds like the DTK-S series protectors. One rated at 30 volts would work for a digital phone set but not for a CO line. I would use the ones rated for 130 volts to protect a fax line.
What specific one are you trying to use?
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Joined: Sep 2012
Posts: 10
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Joined: Sep 2012
Posts: 10 |
The ones rated 130V... Its happened often too. We have had this issue several times.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Try turning Tip and Ring over.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Sep 2006
Posts: 3,290
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Joined: Sep 2006
Posts: 3,290 |
1. Does a standard 2500-type set work properly on the line?
2. Does the fax machine work properly on a different line?
3. Does the fax machine work properly on the line, without the protector?
4. What do you hear in a telephone that has called the fax line? Ringing? Tripped ringing? Silence?
5. Are the settings on the fax machine programmed correctly?
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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