|
|
Joined: Apr 2004
Posts: 4,991
Member
|
|
Member
Joined: Apr 2004
Posts: 4,991 |
I have a Partner ACS with a large flash card mail.
Their complaint is only x 12 message light will not light all others ok.It does record a message and they can be retreived.
x12 is a mls18 set.
any ideas b4 I go there.?
Last edited by KENB; 10/24/12 08:09 PM.
|
|
|
|
|
Joined: Jun 2005
Posts: 83
Member
|
|
Member
Joined: Jun 2005
Posts: 83 |
try #728 system reset save all
|
|
|
|
|
Joined: May 2002
Posts: 4,311 Likes: 8
Moderator-Avaya, Polycom
|
|
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,311 Likes: 8 |
Also swap sets. Make sure the set is ok , MLS sets are very old.
|
|
|
|
|
Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Check the MW light manually, Feature 09-Extension Number to turn it on, Feature 10-Extension Number to turn it off.
Are you sure it's the PC Card mail, and not Partner Messaging? In PM, you can set phone status to "none", and the light will not light.
|
|
|
|
|
Joined: Apr 2004
Posts: 4,991
Member
|
|
Member
Joined: Apr 2004
Posts: 4,991 |
100% pc card mail, They are too cheap to buy messaging
Going there in a while to do the above recommendations
|
|
|
|
|
Joined: Feb 2005
Posts: 12,358 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,358 Likes: 4 |
The PVM card is fine for a lot of customers, everybody doesn't need the full blown messaging so it's not necessarily that they are cheap.
What I have found every time is that the employee complaining about this problem doesn't have the extension he thinks he has on his desk. Phones get swapped, were never marked, desks get moved, etc. Because most people log into their VM with an extension number and password rather than just pressing # instead of the extension number they may never know. So unretrieved messages in the actual extension's mailbox keep the message light lit.
Check it out.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: May 2002
Posts: 4,311 Likes: 8
Moderator-Avaya, Polycom
|
|
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,311 Likes: 8 |
Hal has a good point. Feature 00 will tell you what ext the set is.
|
|
|
|
|
Joined: Feb 2005
Posts: 12,358 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,358 Likes: 4 |
...If they have a phone with a display. If not just intercom from it one that does.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Apr 2004
Posts: 4,991
Member
|
|
Member
Joined: Apr 2004
Posts: 4,991 |
End result is it was a couple of things.
set definitly x12.
I could not manually turn on message lights on any sets
Did a 728 restart and could them turns lights on./off
On ext 12 still could not turn on light ,so swapped it with my 18d and light worked.Old set was MLS set that I put in refurbed in 2002.
Thank you for your prompt responses .
Last edited by KENB; 10/26/12 11:55 PM.
|
|
|
|
|
Joined: Feb 2005
Posts: 12,358 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,358 Likes: 4 |
On ext 12 still could not turn on light ,so swapped it with my 18d and light worked.Old set was MLS set that I put in refurbed in 2002. Just goes to show. What are the chances of a refurbisher checking to see that something like the MW light works. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Forums84
Topics94,549
Posts640,094
Members49,859
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (pvj),
256
guests, and
35
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
