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Joined: Apr 2012
Posts: 5
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Member
Joined: Apr 2012
Posts: 5 |
I was curious if there is a way to have an acd agent log'd into a HG and set the phone to call fwd to an outside phone number?
I was unable to get this to work today. The call would show up on 'call1' on the phones and did not forward to the outside number. Is this type of functionality even possible? I was hoping I could have a user work offsite and take phone calls.
Thank you
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Joined: Jun 2007
Posts: 490
Member
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Member
Joined: Jun 2007
Posts: 490 |
hunt group calls will not follow a forward for a member.
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