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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
Client doesn't want to purchase a new phone system, and has tasked me with adding call recording to all 30 sets. System has 6 ~ 8 analog lines.
Client would like to record/monitor all calls with about 30 days storage.
:confused:
D. Ocean
Miami, FL
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Joined: Sep 2004
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Do they want internal calls recorded or only outside calls?
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Joined: Nov 2003
Posts: 1,310
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Outside calls for training & marketing purposes. They do need to track which extension made/received the calls as well.
D. Ocean
Miami, FL
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Joined: Jul 2006
Posts: 2,765 Likes: 22
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Joined: Jul 2006
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Trunkside will be less expensive. An 8-port DLI unit is probably a good entry level product.
Link sent via PM.
edit: oops. They'll have to mate the SMDR with the call records if you do trunkside.
Last edited by Carl Navarro; 11/25/12 10:35 PM.
This model is end of life
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Joined: Nov 2003
Posts: 1,310
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Yeah, that might be a deal-breaker. These are not technical people. Looking for an all-in-one solution. Money is no object (plastic surgeon).
D. Ocean
Miami, FL
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Joined: Nov 2003
Posts: 1,310
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Posts: 1,310 |
Can't use a set-based system. Need something that records system wide, all calls in/out. Typical of what you would use at a call center or financial firm.
D. Ocean
Miami, FL
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