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Joined: Apr 2003
Posts: 140
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OP
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Joined: Apr 2003
Posts: 140 |
I have a customer with a couple of hotels and he is asking for:
"call abandonment data from our call systems? I'd be curious to see how often calls go unanswered or calls get dropped or even how long it takes to get an answer"
I know ACD has these features for call/contact centers. Is anyone aware of or have used any kind of call tracking for the 200ICP platforms in a hospitality setting?
Thanks,
Rich
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
200D had provision for this. Start reading the fine print. It's easy to set up if it's there. IF YOU UNDERSTAND IT! It actually has nothing to do with hospitality or acd. It has to do with usage parameters.
Last edited by Lightninghorse; 12/02/12 02:59 PM.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
I believe that what you're looking for might be found under peg count stats.
In Maint, I think it's SW_CO_TRUNK
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