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Joined: Feb 2006
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I got a customer that has an avaya partner 7.0 messaging auto attendant I have it set up to answer on 4rings option 3 flashes line dials a cellphone calls work if cell phone is answered but if cell phone doesn't answer call disconnects instead of getting cellphone voice-mail cellphone is ATT Iphone if i send it to my uscelluar phone it works fine anyone got any ideas? [email protected]


Danny
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what happens if you call the cellphone from the same line on the Partner ?


Skip
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Serving SW and West central Fl since 1984
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have not tried that


Danny
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just tried it call from line to cell phone goes to cellphone vm if not answered


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could the auto-attendant be flashing the line back ?


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if it works with one cell carrier but not another I would think its on the cell carrier end and not in the partner


Skip
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update I tried using my cell it rings 2 times says missed call
and on calling end seems like i hear a flash then call is disconnected



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I can in office flash the line on the partner phone and transfer to a cell phone but when using centrex transfer in a selector code it doesn't work right seems to dial it rings but then drops call or disconnects


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it sounds like an attempt at supervised transfer rather than blind transfer.


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Quote
cellphone is ATT Iphone if i send it to my uscelluar phone it works fine


There's your answer. Unreliable cell phone service.

-Hal

Last edited by hbiss; 12/09/12 07:13 PM.

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