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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
5000 utilizing Base and Processing Servers. Running version 5.1 software. licensed for 24 voice channels. This is the third time it has occurred. Only 8 of the 24 voice channels are used. All additional callers hear silence. Rebooting the server fixes the issue. Though it is hardly a solution. We've been told by our Mitel technician to place a cheap pocket switch to connect the two servers to the network. Since both servers are connected to the same module in a very expensive HP Procurve switch, we hardly feel this to be a viable or logical solution.
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Joined: Jun 2004
Posts: 224
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Are all 24 ports enabled under Voicemail/Timers and Limits/Voicechannels?
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
This turned out to be a software version conflict between the base and processing servers. Mitel provided an update which fixed the issue.
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