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Joined: Jul 2011
Posts: 188
Member
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Member
Joined: Jul 2011
Posts: 188 |
I had the same trouble a few weeks ago for the second time in 2 years, but instead of calling support I decided to try to do it myself.
Wasted time, as I don't have permissions to disable and enable the links either.
Called my support partner and it was back up in a jiffy.
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Joined: Dec 2012
Posts: 7
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OP
Member
Joined: Dec 2012
Posts: 7 |
I guess super user doesn't allow for enable and disable cdr link, not in my G3R
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Joined: Jul 2011
Posts: 188
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Member
Joined: Jul 2011
Posts: 188 |
That's correct. Super isn't enough.
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: May 2013
Posts: 1
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Member
Joined: May 2013
Posts: 1 |
The problem is on Microcall side.
Solution: Stop and Start two (2) Data Collection services:
1. Control Panel >> Administrative Tools >> Services
2. Double click to open Services
3.On the long list of services locate two which belong to Microcall, named: "Microcall - Avaya IP Data Collection" and "Microcall Data Collection"
4. Right click on both services, select Stop.
5. Right click on Microcall Data Collection; select Start (this should be done first)
6. Right click on Microcall - Avaya IP Data Collection; select Start (this should be done second)
7. Expecting miracle ;-) in Microcall's menu select View >> Test Microcall; it should reveal CDR data coming.
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