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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
Posts: 188 |
I have an IPO system using the auto attendant and the customer is changing their hours to not be open on Saturday. I unchecked the Saturday Condition editor, thinking it would be simply ignored. For some reason, calls then went to one of the hunt groups and bypassed the auto attendant all together.
I then deleted the Saturday condition editor and the calls still bypassed the auto att but went to a more unacceptible hunt group. In the end I rebuilt the Saturday condition editor and calls are going to the "good" hunt group again. Unfortunately, most of the time on this system, I have no clue what I'm doing, but there is no one else to work on it.
Why isn't it going to the auto attendant. It surely seems logical based on what I know,that that's where should be going.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
No one can tell you why unless you share your system and voicemail configuratioins
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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
Posts: 188 |
I believe it's an IP406. Does that sound right? I'll go back over there this morning and try to get some more particulars.
Thanks
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
What is really needed is a copy of the IPO's configuration and an export from VM Pro
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Joined: Aug 2004
Posts: 1,747 Likes: 49
Admin
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Admin
Joined: Aug 2004
Posts: 1,747 Likes: 49 |
The call flow is usually quite easy to follow in VM pro... Make sure you don't have any "dead" ends.
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: May 2004
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Moderator-Avaya
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Moderator-Avaya
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I have no clue what I'm doing, but there is no one else to work on it.
Why isn't it going to the auto attendant. It surely seems logical based on what I know,that that's where should be going. It is logical, but if you dont know what you are doing, I wouldnt touch it. A picture of the VM Pro call flow might help at the minimum.
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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
Posts: 188 |
Well I think you're right, Mongo. Trouble is I'm the only one with any telephone experience at all.
I've quite a bit of experience with bigger systems, but not IPO. Anyway, I've told them to pay our BP to work on it, but the approval process is long and nasty.
I have a couple of ideas I'm going to try today, which, if they don't work, I should be able to back out of pretty easy if I need to.
One is to make Saturday an open day from 01:00 to 01:01.
That might work until I can get the BP to fix it right.
Tommy, I'm not sure I can make a copy of the config.
Last edited by Boskerthearkite; 01/07/13 09:16 AM.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Open Manager and receive the configuration, then Save As to the desktop. Open Voicemail Pro, and Export the entire database to the the desktop. Throw it on a flash drive, or upload to your Dropbox.
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Joined: Jul 2011
Posts: 188
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Joined: Jul 2011
Posts: 188 |
Thanks Tommy, I'll head over there in a bit.
Once I get it on my thumb drive do I email it to you or what?
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Joined: Jul 2011
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Joined: Jul 2011
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Finally got approval to let my BP fix it.
I'm going to wait until Monday so I can look and learn.
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