sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems All Call Fwd with MCGs?

I tried getting this to work and haven't had any luck. Basically, the call comes in and hits the MCG, rings 5 phones. But the customer wants to forward to a service or cell phones at night. I tried forwarding different phones in the MCG but it doesn't seem to work.

The only workaround I can think of is to set a night button to ring one of the extensions directly and then forward that phone, but it's not a good solution because there are multiple MCGs with separate times that people leave, so the night button isn't an ideal fix.

Is this possible, am I just messing something up? Thanks in advance!

Which Voice Mail do you have?

LVMU1

Also, these MCGs are pre-VM. They're direct calls coming through the PRI dialing digits. I'm not sure if that makes a difference.

Check the user guide for setting up Call forwarding on another extension using #6012. I have done this a few times.

One location it did not work for some unknown reason. One thing is that you have no visualy indication that the forwarding is set. You can either setup a couple ofone-touch keys to turn on and off the call forwarding, or setup 2 System speed dials with the correct codes.

Ok why not go to the night destination of that number and put 9 then the number you want it to go to out of hrs in the night destination box then when ever the system is put into night service the calls will go to that number nice and simple

How many MCGs and what type of system? You can use tenanting to give each group a night key to control their own calls independent of the other groups/tenants. So instead of 1 night mode, you can have several that work independently of each other. It will work but each type of system has a limit to the number of tenants. MUCH easier than it sounds. In a similar situation we sent the calls to a system speed dial when in night mode so the customer could easily change the number and not have to worry about forwarding a phone. If you want to give it a try all you have to do is assign the DNIS to a unique tenant and set up the relevant calling digit info for service modes. Then assign a phone to the same tenant and program a night transfer key. Make sure the phones COS allows for Night control. This should do it. As you have discovered a phone that is forwarded will not forward MCG calls so this will get you around that. If you have more groups than tenants you might have to get creative and use Day 2 mode to help out with overlaps. Lastly you can use day/night scheduling to keep the customer from having to worry about putting the system in night mode. I usually will program night mode to kick in automatically an hour after the customer says they close so there is a fail-safe if they forget. They can always manually put their tenant in a different state and it will stay there until it encounters an auto schedule command. To make things even better, each tenant can have a unique auto-schedule with holidays. I have used this with great success many times to help out in a similar situation.

Thanks Meyery2K. I think this is the solution. I've never set up the Tenanting before, so I'll give it a shot.

When you said you set up system speed dials for the forwarding numbers, where did you then use the speed dial number? Just plug it into program 120 (tenants) as dialing digits, or did you put it in Prgm 300-Trunk Assgn (or in this particular case 309-DIDs)

You're welcome! Tenanting can really make some seemingly impossible things happen and it is very simple to manage.

Each system speed dial will have a unique identifier (*200-*999). In the DNIS entry for the number you are programming, set for dialing digits and then the appropriate speed dial code in the number data.

Program 120 is great because this will define "0" for every tenant by service mode. We have used this to give day/night control to StrataNet nodes. You can send a call to the Node ID + 0 and then it will behave according to this setting at the remote site.

Customer can maintain the speed dials via Network Emanager or via the phone. If doing this by phone then make sure the phone is allowed to do this in the station settings Basic tab FB 30 (Set System Speed Dial). Set this to "Enable" as it is disabled by default.

Setting up teneants woud work best in this situation if you have a phone in each group controling the mode for that group.

Typically when I setup call forwarding at night, I would setup the DID with 9+ number as dialing digits. I like the idea using a speed dials to change the destination if the end user wants to change it periodically.