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Joined: Jan 2013
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OP
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All,
I have aN EAX 2400 IMX PBX and NEA Mail AD 64. I have one subscriber/extension that when called voicemail will not pick up. Any ideas on how to resolve?
Thanks for all your help!
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Joined: Jan 2013
Posts: 6
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OP
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Thanks for all your assistance!
Thanks for all your help!
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
That would be set in ACFS. Please complete your profile for assistance.
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Joined: Jan 2013
Posts: 6
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OP
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Morning....I am new to all this. What is AXXXX?
Also what am I am missing from my profile?
Thanks for all your help!
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Thanks for updating your profile, my answer has been updated.
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Joined: Jan 2013
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I dont see the update to your answer. Just to recap this is the only extension with the issue. I have compared it to all the other working extensions and there is nothing I can see that is different.
Thanks for all your help!
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Joined: Aug 2005
Posts: 2,125
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Posts: 2,125 |
I dont see the update to your answer. Just to recap this is the only extension with the issue. I have compared it to all the other working extensions and there is nothing I can see that is different. What he's telling you is that you need to set the "Call-forwarding-on-no-answer" feature. The ACFS is the command to do that. If that command, or how to apply it, is unfamiliar to you, it would be worth your time to have a certified NEC tech come out and set it up.
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Joined: Feb 2005
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Or alternatively use the feature code from the phone'
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Joined: Jan 2013
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OP
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Guys...thanks for explainning all this and the direction. I have the phone's voicemail working as it should. If anyone can recommend a good company for NEC support for the future I would appreciate it!
Thanks again all!!!!
Thanks for all your help!
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