web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2007
Posts: 17
greif Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 17
I have just been included on the tail end of installation of remote extensions for a small office. They have a

Panasonic KX NCP1000. They have about 12 incoming lines and 12 extensions each of which is a (24? 36?) button set

showing all lines and extensions.
Because of mess up by the local telco in getting new IP addresses at the office, installation in employees homes is

stalled for several days. This gives me a chance to swap the whole mess (for remote phones) for something much simpler,

if it is available

5 remote extensions are being set up using a Panasonic IP (?) phone which looks the same as the internal extensions

(which are not IP) and a Edgemarc router box made for VOIP and to form a VPN.

--------------------------------------------------
Problem: The installation of phone and router in the employee home promises to be complex and unreliable;

1) Employee internet is DHCP, not static IP. If address changes (at any employee location) all 6 routers must be

reprogrammed- in some cases phones also (?).
2) Phone Router must be directly hooked to employees dsl or cable modem- dhcp must be turned off on employee

firewall/router (which can be plugged into the phone router)
3) Hard to get phone located where you want it;
Phone must be plugged directly into phone router- maybe can't use employee Ethernet wiring, or must turn off firewall

functions of employee router/switch/firewall for distribution.
4) Employee may be completely wireless- no cabling.How to get wire to phone?
5) Wireless may come from dsl or cable modem or employee router and may have issues with having phone router

interspersed.


-----------------------------------
The main points of failure I see are:
- employee IP address changes- employee phone and internet stop working until phone router wan IP is changed to match ip

address.
- employee IP address changes; phone will not work until Remote ip address of employee is updated in main phone router;

needs to be updated in all other employee phone routers also, or cannot communicate with them.
- employee adds a dhcp device to their home network
--------------------------------------------

Question;
What are the options of phones that an employee can plug into their network, without changes and restrictions to their

network (ie; just plain internet access) and ?
Is a soft phone a possibility? The employee will be at a computer using remote desktop, so a computer is available.

Anything like the following;
Soft phone?
IP that plugs into existing employee internet access?
WI-Fi IP phone that connects to employee internet access?

-------------------------------------------
Current proposed Edgemarc/Panasonic phone combo Pros and Cons:
Pro;
-remote phones show the same functions as the office phones
-busy lines light up and show use
-busy office extensions show use



Con
-busy remote extensions do not light or show use
-remote installation has many problems
-----------------------------------------------


The ideal remote phone shows and does all the things an office phone does. Especially;
-busy incoming lines
-busy extensions
- can answer any incoming call
-can easily xfr call to any other extension


Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2007
Posts: 2,116
Likes: 2
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,116
Likes: 2
you can get a ip softphone with 24 eys with second page giving total of 48 buttons
setup a router that can setup vpn with pc with a vpn client once main site has fixed ip it will work
if on a laptop then you can use wireless on laptop

you will need softphone licences on ncp


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Aug 2007
Posts: 17
greif Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 17
1) Just to be sure: I don't need a fixed IP on the remote side?
2) Would this work also with the standalone phones if I used a "home type" vpn router such as D Link DIR D330, Zyzel 300, etc. and set the ip of the phone so it matches the ip expected for that phone by the main location? Hmmm...... guess that also needs the home router to have that phone ip set to static and use that address scheme. Right?

Joined: Jan 2007
Posts: 2,116
Likes: 2
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,116
Likes: 2
the vpn client on the pc is different it will set up the tunnel between the pc and the router.
a vpn router can be setup with vpn as long as one site has a fixed ip the remote site can setup the tunnel using dns name and a dsn service like dns.org


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Aug 2004
Posts: 1,609
Likes: 29
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 1,609
Likes: 29
I second (or third) this motion. The Panasonic softphones will be the way to go. The laptop can be configured for a VPN connection to the office and the softphone can talk to the PBX's private addresses.

This solution will work through any router that doesn't block outgoing traffic, wired or wireless.


[Linked Image from web.atcomsystems.ca]
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
Joined: Aug 2007
Posts: 17
greif Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 17
I seem to be having trouble finding the Panasonic PN for USA version of the Softphone, and my dealer is dragging his feet. Anyone know the USA PN and where to download a brochure?
Thanks!

Joined: Jun 2007
Posts: 81
Member
Offline
Member
Joined: Jun 2007
Posts: 81
Just to add a detail regarding the VPN setup between the main office and the remote locations...you don't have to have a static IP address at any of the locations. There are several free dynamic DNS services that routers support any many routers (we use Netgear) allow you to use DNS for the VPN rather than an IP address. We do that with our office setup where one location does not have a static IP address so we use a dynamic DNS name to keep the VPN working. You never have to update the IP address.


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
teleco 4
Who's Online Now
1 members (nonameyet), 110 guests, and 222 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5