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Joined: Mar 2012
Posts: 44
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Joined: Mar 2012
Posts: 44 |
I am Strata Emanager V5.20B21. I need to collect report on call usages per user(station). Using the Emanager is it possible to run any report?
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
No, you would need some sort of call accounting software to run reports such as that.
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Joined: Mar 2012
Posts: 44
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Joined: Mar 2012
Posts: 44 |
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
Trisys, Ultimate, do a google search and you will find a ton.
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Joined: Oct 2009
Posts: 75
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Joined: Oct 2009
Posts: 75 |
I like Taske because at the time the odbc connection was good for dumping everything to sql, minus the XML dumper Taske provides(more money). But I hear Trisys Tapit has sql for DB now.
Whatever you pick make sure its accessible to other programs.
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Joined: Dec 2011
Posts: 82
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Joined: Dec 2011
Posts: 82 |
you could try elephant we use it here in the UK cheep download off the net and its was free for 30 days then if you wanted it just buy licence
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Joined: Mar 2012
Posts: 44
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Joined: Mar 2012
Posts: 44 |
Found out we already have a accounting software called Ultimate Call Accouting. Ran the report on incoming and outgoing call. But only gets data for outgoing calls. Incoming calls showing empty for all extension accept for couple of extension.
Anyone familier with this software?
Thanks
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
You must find out if the CTX/CIX is sending the SMDR data for incoming calls. It does not by default.
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Joined: Mar 2012
Posts: 44
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Joined: Mar 2012
Posts: 44 |
I have turned on SMDR and its working.
Thank you for your help.
SN
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