sundance-communications.com/forum Forums General General Telephone & Systems Information VONAGE LINES

I have a customer using a Sipura SPA2100. We set the CPC setting up to work on a Norstar, and normal CO calls Disconnect. I can monitor lines and see disconect signal.

The problem we have is with a trunk to trunk conference (unsupervised conference) not releasing call after either party hanks up. If you monitor lines you get reorder tone from both lines, then goto silence. You can unplug one line and both drop. trying to figure out the callee/caller polarity setting to force disconnect. Or is there a timer parameter to disconnect line if they get reorder tone, or dead silence for a period of time.

Thanks,
Jeff Jackman (JJ)

Does this only an issue with the Linksys router?

How about the Cisco or Motorola routers?

I just ordered vonage and they have listed to send a linksys adapter. How do you get them to send you one of the other adapter?

I don't know how they choose which adapter they are sending you?

Is this an issue that mainly effect voicemail or does this effect using the lines on a phone system completely?

Does anyone have reference to the article needed to convince vonage to change the disconnect settings?

Is the CPC changed on the actual physical adapter on your side or some piece of equipment on vonage's side?

Thanks.


[This message has been edited by Fisher (edited April 18, 2005).]

I called them and did what gkar suggested and got hem to change it, all went well.

gkar, Good work! I had Vonage with a linksys router that I couldn't get a CPC signal from. I spent some time with Vonage tech support educating them on CPC control, why it's needed and other names it goes by. I unfortunatly used the words PBX and Voice mail which promptly stopped all thinking on their part. I was told that they simply did not support this feature. I ended up canceling the service and have not suggested it to any customers as an alternative for fax's or P-lines.

I know they are having issues with the 911 service as far as the PSAP is concerned if you get an NPANXX out of your area. And I’m still not willing to recommend it as a primary service. But, I think I’ll give it another shot and change one of my Verizon lines since Verizon kind of sucks any way.

Why can't Vonage just have the right CPC setting as a default?

It sounds like so many problems would be solved if they changed that duration time from a "0" to a ".2" right?

Does anyone know exactly how to explain where to look for this feature or know how to get into the router settings yourself?

Does this issue lock the trunk up for ALL phone calls or just when dealing with VOICEMAIL?


Thanks.

Fisher, Fisher, Fisher, to do it right the first time, would go against all common sense.

gkar,
Do you know the model linksys? I saw a couple of them, a little silver one that has phone ports only and a normal looking blue linksys router type.

Sorry for being so technical!

Hey Guys.

Is the disconnect signal only an issue with Voicemail or all phone calls?

For example: If I were to place a regular phone call on a phone system to a person and then I hung up the phone.

Would the phone system(not voicemail) be able to recognize the line as being disconnected?

I understand that the voicemail need to be able to see the disconnect signal to drop off the call. However on a regular phone call, both parties hang up the phone.

Does anyone here know or does it depend on the system?

Thanks.

They should make a adaptor that will turn an data T1 into 17 analog trunk for VOIP.

Why buy an expensive fancy VOIP phone system instead of using something on the analog input cards of your system?



[This message has been edited by Fisher (edited April 24, 2005).]

Fisher--if YOU hang up, the system will know for sure. The issue is when the other person hangs up. If you place a call and then the caller hangs up, the system will not drop the call. Instead, the line will hang until you take the call off hold (and noybody will be on the other end. With voicemail, the system will not know to stop recording, so you will get very long periods of scilence in each message.