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#545334 02/07/13 08:35 PM
Joined: Mar 2010
Posts: 228
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Joined: Mar 2010
Posts: 228
A customer wants to capture digits input by a caller such as account numbers and I am trying to sort out how I can allow the caller to input this dtmf while in the AA without being transferred.

These digits won't be used to direct calls at all, just allow management to search for calls associated with them.

Details:
CIX
IES32
ACD
Talkument

If anyone has any ideas I would love to hear them.

Cheers



Jason

Toshiba/Avaya/Nortel Installations and Service.

Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
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If the selections are from the ACD, MIS software will give you these reports.


Moderated by  Carlos#1, phonemeister 

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