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Joined: Jan 2004
Posts: 226
Member
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Member
Joined: Jan 2004
Posts: 226 |
Im having a small issue. I am trying to send calls to the AA, then to a UCD group after the caller selects thier option. I have created UCD group (420) and included all the members. I have changed the routing for pressing a button to that particular UCD group, but when I try to go to that particular UCD group from a call, it says, Im sorry that was an invalid extension. Is there something I have to change in the transfer field? THanks in advance.
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Joined: May 2005
Posts: 951
Member
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Member
Joined: May 2005
Posts: 951 |
Hi,
You need to make a mailbox for the ucd group. Hav e the transfer type be blind
Hope that helps
Jim
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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