atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100 - transfer call into Conference - CAP keys

I have a customer with SV8100 Version 4.0 who wants to use the "transfer conference" feature. I have it programmed and it works fine, but there seems to be a limitation that makes no sense.
Here is the scenario:
Call is answered by reception, reception places call on HOLD, dials service code 624 dials extension of Polycom unit, caller joins conference, Reception CAP key goes RED.
Reception answers next call and repeats procedure and CAP goes RED again.
Now all Reception CAP keys are in use and reception can't do her job because she has no CAP keys available until one of the parties in the conference hangs up and releases one of her CAP keys.

Any one see this before and how did you fix it? Short of giving Reception 20 CAP keys as I don't have any buttons available.

Yes let me know please too. Another, CAP keys are stupid can we now have the UX back.

I agree, I understand fully how CAP keys work and the CALL keys that were used on the I-Series/Aspire/UX-5000 were much better!

Normally when a call is transfered and answered the CAP key is released.

paulw you are right about that, that is why I can't figure this out.

Have you confirmed the receptionist phone is not sharing CAP keys with any other extension?

Yes,
I have checked the system and every phone has unique CAP keys

Puzzling.
1. does this problem happen when the call is transfered to another station or only to the conference unit??
2. Have you tried putting the in a different CLS.

This has got me interested. When one of my lab systems come back today Ill try this.
The Polycom unit is on an analog port??

You could try "Land-on" virtuals instead of CAP. We had similar issue when using ACD, the CAP keys would stay on until an agent answered the call. This cured the issue.

I have been playing with this problem today and yes it does exactly as Gotel Tech says. I have tried from R4.00 to R8.00 and all the same . CAP stays lit. I tried epcompx2 suggestion but you can't dial transfer to conference code. Tried Conference Groups but you can't transfer into those as well. Maybe a query to the "super techs" at NTAC though I suspect the answer will be "That's how it works and it can't be changed" I have only seen this setup once down here and that was on a IPK2 but can't remember if they had the same problem.. Looking at the site dump it only shows two CAP keys on the Rec fone. maybe I need to run up a IPK2 and test..