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Joined: Jun 2011
Posts: 65
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Joined: Jun 2011
Posts: 65 |
Hi All,
we are having NEC Aspire M/L Panel and Aspire Mail DMS system.
when someone calls from outside we are unable to see the Caller Number. after receiving the call only we are able to see the number.
Can you please suggest what should i have to do to see the Incoming number before receiving the call.
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
I would try extending the time in 20-19-02
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Joined: Jun 2011
Posts: 65
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Joined: Jun 2011
Posts: 65 |
I have checked its
02 - Caller ID Information Waiting Time 5
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Joined: Jun 2011
Posts: 65
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Joined: Jun 2011
Posts: 65 |
Can someone guide me how to get this.
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Joined: Feb 2006
Posts: 20
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Joined: Feb 2006
Posts: 20 |
Are these calls ringing in direct to the phones or being answered by the voicemail and being transferred (screened) by the voicemail?
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Joined: Feb 2008
Posts: 316
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Joined: Feb 2008
Posts: 316 |
Are the lines set to key ring the phone your using to answer with?
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Joined: Jun 2011
Posts: 65
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Joined: Jun 2011
Posts: 65 |
the calls are being answered by the Voice mail(Welcme Message) and being transferring to the Extension
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Joined: Feb 2006
Posts: 20
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Posts: 20 |
I see your DAT in your other post. Try changing the TRF to UTRF for your ext range and test.
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Joined: Jun 2011
Posts: 65
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Joined: Jun 2011
Posts: 65 |
Thanks SK, it worked. Can you please tell me, if i get any incoming call and the caller dials the extension number its taking more than 10 seconds to transfer the call. is there any setting i can change it.
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Joined: Feb 2006
Posts: 20
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Posts: 20 |
Siva, repost your DAT 1 table and give an example of the ext that is being dialed. Are you using call control with the DMS?
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