sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems CID with CRM on 7200 issue

Hi all

I installed OS7200 V4.46d with MP20

, & CRM is on LOC2 on MP20


& i programming following MMCs:

MMC 812 select country
Australia

MMC 425 CID trunk
CID trunk

MMC 300
CID TO SLI : ON

also the Caller ID on PSTN line from telecom Company
is activated .

My issue is no CID appeared on Digital phone if incoming call coming on PSTN line?

also the CID of extension numbers are not appear on analog phone?

I need your help to activate CID on trunks & extensions .

Please i need your help?

Have you assigned one of the 2 CRM DSP's to be CID?
Are you sure the provider is sending CID?
Have you tested on a CID capable phone?

MMC300 - ringback station name set this to on for all your extensions, this should fix your SLT extension not showing the other extension

Thanks for your reply


Have you assigned one of the 2 CRM DSP's to be CID?

ANSWER:
yes, i assigned it on loc2

Are you sure the provider is sending CID?
ANSWER:
Yes, i sure

Have you tested on a CID capable phone?
ANSWER:
YES, I test the CID on many phones

but the problem still